ITSM Tool Architect

4 weeks ago

Bengaluru, India People Prime World Wide Full time

Job Description :Key Responsibilities :- Lead the architecture, design, and implementation of ITSM solutions aligned with business goals and ITIL best practices.- Architect integrations using REST APIs and SOAP to connect ITSM tools with other enterprise systems.- Design and configure ITSM modules including Incident, Problem, Change, and Service Request Management.- Build and maintain an accurate CMDB (Configuration Management Database) ensuring consistent data integrity and relationships.- Collaborate with cross-functional teams including operations, infrastructure, and application teams for end to-end solution delivery.- Ensure scalability, reliability, and security of ITSM solutions across enterprise environments.- Evaluate and recommend ITSM tools, platforms, and technology stacks as per organizational needs.- Define and document architectural standards, design patterns, and governance models for ITSM.- Provide technical leadership and mentoring to junior team members.Required Skills & Qualifications :- 7- 10 years of experience in ITSM tool implementation and architecture.- Deep understanding of ITIL processes and practical experience with ITSM modules.- Strong experience with REST APIs and SOAP integrations.- In-depth knowledge of CMDB structure, data modeling, and relationship mapping.- Proven ability to architect end-to-end ITSM solutions across complex environments.- Strong analytical, problem-solving, and communication skills.- Hands-on experience with leading ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) is a plus.- ITIL Foundation certification preferred.Preferred Attributes :- Ability to work independently and lead architecture discussions.- Experience in enterprise-scale deployments of ITSM tools.- Familiarity with cloud-native ITSM platforms or tools.- Understanding of DevOps and its integration with ITSM processes is a plus. (ref:hirist.tech)

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