ITSM Tool Architect

7 days ago

Bengaluru, India People Prime World Wide Full time

Job Description :Key Responsibilities :- Lead the architecture, design, and implementation of ITSM solutions aligned with business goals and ITIL best practices.- Architect integrations using REST APIs and SOAP to connect ITSM tools with other enterprise systems.- Design and configure ITSM modules including Incident, Problem, Change, and Service Request Management.- Build and maintain an accurate CMDB (Configuration Management Database) ensuring consistent data integrity and relationships.- Collaborate with cross-functional teams including operations, infrastructure, and application teams for end to-end solution delivery.- Ensure scalability, reliability, and security of ITSM solutions across enterprise environments.- Evaluate and recommend ITSM tools, platforms, and technology stacks as per organizational needs.- Define and document architectural standards, design patterns, and governance models for ITSM.- Provide technical leadership and mentoring to junior team members.Required Skills & Qualifications :- 7- 10 years of experience in ITSM tool implementation and architecture.- Deep understanding of ITIL processes and practical experience with ITSM modules.- Strong experience with REST APIs and SOAP integrations.- In-depth knowledge of CMDB structure, data modeling, and relationship mapping.- Proven ability to architect end-to-end ITSM solutions across complex environments.- Strong analytical, problem-solving, and communication skills.- Hands-on experience with leading ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, etc.) is a plus.- ITIL Foundation certification preferred.Preferred Attributes :- Ability to work independently and lead architecture discussions.- Experience in enterprise-scale deployments of ITSM tools.- Familiarity with cloud-native ITSM platforms or tools.- Understanding of DevOps and its integration with ITSM processes is a plus. (ref:hirist.tech)

  • Itsm Integrations Architect

    1 day ago

    Bengaluru, Karnataka, India OneAdvanced Full time

    Role Introduction: What You Will Do: **Key Responsibilities** - ** Design and Implement ITSM and MDM Integrations** - Architect and implement integration solutions between ITSM platforms (e.g., ServiceNow, Jira Service Management) and MDM systems, ensuring seamless data flow and interoperability. - Collaborate with stakeholders to understand business...

  • ITSM Tool Administrator

    2 weeks ago

    Bengaluru, Karnataka, India Kyndryl Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAs an...

  • Servicenow ITSM Developer

    6 days ago

    Bengaluru, Karnataka, India Technozis Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Responsibilities:Lead the Development Team Lead, mentor, build and guide a team of ServiceNow developers.Architect and Design Solutions Design and architect technical solutions for the migration and enhancement of 20 ServiceNow instances.Manage Integrations Oversee development and management of integrations with key enterprise systems, including SAP,...

  • ITSM Integrations

    4 days ago

    Bengaluru, Karnataka, India Cigres Technologies Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Bengaluru, Karnataka, IndiaJob TypeFull TimeAbout the RoleMandatory SkillsITSM, BMC Helix , Rest API, Integartion Skill to EvaluateITSM,-BMC-Helix-,-Rest-API,-Integartion Experience8 to 10 Years Education Qualificaiton B.Tech Roles & ResponsibilitiesDesign, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital...

  • ITSM Integrations

    12 hours ago

    Bengaluru, Karnataka, India Applied Cloud Computing Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title:ITSM Integrations & Automation Specialist ( Focusing BMC Helix)Roles & Responsibilities:Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB).Build and maintain REST API and web service integrations between Helix and third-party platforms.Implement automation workflows using BMC...

  • ITSM Automation Consultant

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    ITSM Automation ConsultantRequired Skills & Experience: Strong hands-on experience with ServiceNow modules: ITOM, PI, NowAssist. Experience with BMC Helix, BMC Remedy, and RemedyForce platforms. Proficiency in scripting and workflow automation within ITSM environments. Understanding of ITIL processes and service management best practices. Ability to design...

  • Itsm Solution Architect

    2 weeks ago

    Bengaluru, India Kimberly-Clark Full time

    **Role - ITSM Solution Architect** **About Us**: Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. K-C Professional®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day, and it takes the absolute best people to make that happen. We’re...

  • ServiceNow ITSM and ITOM Developer

    13 hours ago

    Bengaluru, Hyderabad, India Jade Global Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilitiesJob DescriptionJob DescriptionServiceNow ITSM and ITOM DeveloperAbout JadeJade Global is a well-positioned, long-time ServiceNow Implementation partner.  We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects. We are looking for individuals who believe in growing...

  • ITSM Process Analyst

    3 weeks ago

    Bengaluru, India Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security Standard Duties and Key Responsibilities: Evaluate current ITSM processes, identify & design improvement opportunities Create and maintain process documentation, including user guides, knowledge articles, and process workflows Communicate ITSM process changes to IT teams Act as a technical resource...

  • ITSM Process Analyst

    3 weeks ago

    Bengaluru, India Allegion Full time

    Creating Peace of Mind by Pioneering Safety and Security Standard Duties and Key Responsibilities: Evaluate current ITSM processes, identify & design improvement opportunities Create and maintain process documentation, including user guides, knowledge articles, and process workflows Communicate ITSM process changes to IT teams Act as a technical...