Customer Support Representative

1 week ago


Mohali Punjab, India Suffescom Solutions Pvt. Ltd Full time

We are looking for an active, energetic Client Support Executive, Who is responsible for Customer's help for all tech challenges faced while using the Product and services provided.

Location - Mohali

Experience - 0 to 1 year

**ROLES AND RESPONSIBILITIES**
- Attending, Understanding & responding to Customer queries/issues over chat.
- Will be responsible for facing customers, gathering requirements and providing possible solutions.
- escalating the clients/ process to the manager
- Analyse and identify process changes or product enhancements required & suggest if any.

**Requirements**:

- Should be active, energetic, and enough smart to understand the customer\'s queries.
- Sharp understanding and memory of how software/product work
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹17,000.00 per month

Schedule:

- Monday to Friday
- Night shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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