Customer Support Representative

3 days ago

Mohali Punjab, India Celestia Logistics Full time

**About the Role**:
We are looking for a proactive and customer-oriented **Customer Care Representative** to manage both INBOUND & OUTBOUND interactions. This role requires excellent communication skills, problem-solving ability, and a commitment to delivering top-notch customer service across multiple channels.

**Key Responsibilities**:

- 1-2 years experience in international collections, preferably UK process
- Experience in BPO/KPO/Call center environments
- Experience with inbound/outbound collections and negotiating payment plans
- Adherence to quality and compliance metrics
- Familiarity with CRM tools, dialers
- Good typing speed and documentation accuracy
- Ability to work with MS Excel, Word, etc.
- Willingness to work UK business hours (typically 1:30 PM to 09:30 PM IST)
- Comfortable with rotational shifts or extended hours if needed
- Knowledge of UK geography (helps in rapport building)
- Experience in collections for UK utilities, telecom, or finance

**Requirements**:

- Excellent spoken and written English
- Neutral to UK-accented English is a strong plus
- Strong listening skills and phone etiquette
- Minimum graduate or undergraduate degree

**Benefits**:

- Positive and inclusive work environment
- Career growth within a growing organization

**Job Types**: Full-time, Permanent

Pay: ₹20,205.95 - ₹25,720.82 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Fixed shift
- UK shift
- Weekend availability

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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