Operation Intern

2 days ago

Vijay Nagar Indore Madhya Pradesh, India Bellcurve Broking Full time

**Job Summary**:
**Key Responsibilities**:

- **Operational Management**: Efficiently and timely manage daily operations while coordinating with internal and external stakeholders to ensure smooth workflow.
- **Quality Audits**: Conduct regular call audits to monitor service quality, adherence to Standard Operating Procedures (SOPs), and identify areas for improvement.
- **Process Improvement**: Provide structured feedback and recommendations based on audit findings to enhance service delivery and operational effectiveness.
- **Data Management**: Maintain and update databases accurately using advanced Excel tools and formulas.
- **Reporting**: Prepare, analyze, and publish periodic operational and quality reports, ensuring data integrity and actionable insights.
- **Stakeholder Coordination**: Collaborate with cross-functional teams to resolve issues, streamline processes, and ensure timely completion of deliverables.
- **Problem-Solving**: Address operational challenges proactively, demonstrating sound judgment and effective decision-making skills.

**Required Skills & Qualifications**:

- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proficiency in Microsoft Excel (pivot tables, lookups, dashboards, etc.).
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and commitment to maintaining high standards of quality and accuracy.

**Preferred Qualifications**:

- Experience in process audit, reporting, or customer service quality monitoring.
- Familiarity with CRM tools or database management systems.

**Job Types**: Full-time, Internship
Contract length: 3 months

Pay: ₹8,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Ability to commute/relocate:

- Vijay Nagar, Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person

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