Customer Service

4 days ago

Pune Maharashtra, India Genesis HR Services Full time

**Job Title: Customer Support - (International Voice Process)**

**Location**: Pune (Hadapsar)
**Industry**: BPO International Voice Process

**Job Type**: Full-time, Work from Office
**Shifts**: 24/7 Rotational Shifts
**Salary**:

- **Fresher**: Up to ₹3 LPA (₹20,000 per month)
- **Min. 6 Months Experience**: Up to ₹3.5 LPA (₹25,000 per month)
- **Min. 1 Year Experience**: Up to ₹4.5 LPA (₹33,000 per month)

**Benefits**: 2-way Cab Facility, 5 Days Working, 2 Days Rotational Off

**Key Responsibilities**:

- Handle inbound and outbound calls, providing clear and accurate information to customers.
- Assist customers with queries related to products or services.
- Resolve customer issues effectively and escalate complex issues when necessary.
- Ensure customer satisfaction by offering timely and helpful support.
- Maintain accurate records of all customer interactions.
- Work collaboratively with cross-functional teams to enhance customer experience.

**Qualifications**:

- **For Freshers**: No prior experience required (training will be provided).
- **6 Months of Experience in an International Voice Process**: Up to ₹3.5 LPA (₹25,000 per month).
- **1 Year of Experience in an International Voice Process**: Up to ₹4.5 LPA (₹33,000 per month).
- **Educational Requirements**:

- Strong communication skills in English (both verbal and written).
- Good listening skills and an empathetic approach to handling customer queries.
- Ability to work in a high-paced, customer-centric environment.

**Job Details**:

- **Location**: Pune (Hadapsar).
- **Work Schedule**: 5 Days Working, 2 Days Rotational Off.
- **Shifts**: 24/7 Rotational Shifts.
- **Notice Period**: Immediate joiners preferred.
- **Joining Batch**: Every Tuesday and Thursday.
- **Cab Facility**: 2-way cab service available.

**Interview Process**:

- **Walk-in Interviews**:

- HR Interview
- SpeechX Evaluation (Clear profiles preferred)
- Operations Test

**Important Notes**:

- **Relocation**: No relocation cases will be considered for this position.
- **Immediate joiners** are preferred.

**If you are passionate about providing excellent customer service and ready to be part of a dynamic team, we encourage you to walk in and apply**

**Walk-In Details**
Date: Every Tuesday & Thursday
Time: 10:00 AM to 4:00 PM
Location: [Company Address]

Please bring your updated resume and relevant documents.

4o mini

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹550,000.00 per year

Schedule:

- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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