Field Executive

2 weeks ago


Pattom Thiruvananthapuram Kerala, India Orchid International Full time

**Job Summary**:
The Field Service Technician will be responsible for delivery, installing and repair of our products at customer sites.

This role requires willingness to travel ,strong technical skills, a customer-focused attitude, and the ability to work independently while managing multiple tasks and priorities.

**Key Responsibilities**:

- **Installation**: Installation of our products.
- **Delivery**: Delivery of products to the customers.
- **Customer Service**: Provide exceptional customer service by addressing client concerns, answering questions, and offering expert advice on equipment use and maintenance.
- **Documentation**: Maintain accurate records of service visits, including time spent, parts used, and any issues encountered. Complete service reports and update the company’s database as required.
- **Troubleshooting**: Identify and repair products.
- **Training**: Train customers on the proper use.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Work Location: In person


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