Voice and Accent Trainer

2 weeks ago

Bengaluru, India Tikmi Technologies Full time

**We are hiring SENIOR TRAINER( V&A) FOR INTERNATIONAL BPO**

**LOCATION - Bangalore**

**Role and Responsibilities**
- Possess thorough knowledge of the Domain
- Design Training curriculum
- Develop Training material in the form of manuals and modules
- **Conduct detailed Voice & Accent training while keeping trainees alert and motivated**:

- Conduct detailed Process training while keeping trainees alert and motivated
- Deliver training sessions in adherence with process manuals and rigid training schedules
- Provide weekly training updates and reports to the management as well as Business Units
- Update process manuals
- Develop action plans for the bottom quartile
- Conduct gap analysis to better the current new hire training program
- Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
- Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
- Conduct internal Quality check for new hires during OJT as per the requirement
- Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
- Conduct Refresher training as per TNA (Training Need Analysis) within assigned processes
- Take initiatives for improving Operations performance
- Review & recommend improvement of training content on a quarterly basis

**team related**:
Co-ordinate closely with Operation team’s counter parts and work collaboratively to achieve goals

**KEY RESULT AREAS**:

- Conduct New Hire Voice and Accent training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
- Achieve Training Efficiency rate of minimum 90%
- Conduct Refresher training as per TNA (Training Need Analysis) on Soft skills within assigned processes
- Take initiatives for improving Operations performance
- Completion of Projects within the allotted deadlines

**Requirements**:

- Excellent verbal and written communication skills
- Excellent presentation/facilitation skills
- Detail orientation, abundant patience
- Good Leadership and people management skills required
- Strong computer skills, knowledge of MS Office with an emphasis on PowerPoint and Excel

**EXPERIENCE - Minimum 2 years of work experience as a Trainer including 1 year in a Call Center or BPO**

**SHIFT - **Night shift (must be flexible with any shift based on business requirement)

**QUALIFICATIONS - **Graduates

Schedule:

- Rotational shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Training & development: 2 years (required)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

  • Urgent: Voice and Accent Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Breakfree Consulting (I) Pvt Ltd Full time

    Role DescriptionThis is a 3 to 6 months contract on-site role for a Voice and Accent Trainer located in Electronic City, Bengaluru.The Voice and Accent Trainer will be responsible for conducting training sessions to improve vocal skills, accent neutralization, and overall communication abilities.- Min 3-5 yrs BPO experience as a VnA Trainer is a must-...

  • Voice and Accent Trainers

    2 weeks ago

    Bengaluru, India Tikmi Technologies Full time

    We need Voice and Accent Trainers for International BPO ( Bangalore Location) CANDIDATES WITH INTERNATIONAL BPO VnA Training Experienced only apply **Excellent Communication needed** Graduates only **only relevant experience needed** **IMMEDIATE JOINER NEEDED** Work from office F2F interviews only Location -Bangalore MAX UPTO 6.6 lakhs...

  • Voice and Accent Trainer

    1 day ago

    Bengaluru, Karnataka, India Kotumb Full time

    We are hiring for **voice and accent trainer (International Voice process)** - **1 years experience as VNA trainer (international voice ) on papers**: - 3 years experience in international voice process - Domestic experience cant be considered - 10+2+3 or graduate can apply - excellent communication - work location Bangalore - salary upto 7LPA - flexible...

  • Voice and Accent Trainer

    2 weeks ago

    Bengaluru, India Tikmi Technologies Full time

    **We are hiring SENIOR TRAINER( V&A) FOR INTERNATIONAL BPO** **LOCATION - Bangalore** **Role and Responsibilities** - Possess thorough knowledge of the Domain - Design Training curriculum - Develop Training material in the form of manuals and modules - **Conduct detailed Voice & Accent training while keeping trainees alert and motivated**: - Conduct...

  • Voice & Accent Trainer - Customer Experience Collections

    2 weeks ago

    Bengaluru, Karnataka, India Oracle Full time

    **Training Delivery**: - Conduct voice and accent training sessions for new hires and existing employees. - Facilitate workshops on pronunciation, articulation, pitch control, and intonation. - Provide training on cross-cultural communication and international customer handling skills. - Monitor and assess trainees' progress and provide feedback for...

  • Voice and Accent Trainer

    2 weeks ago

    Bengaluru, India Usraz Education Private Limited Full time

    You have to help employees of different organization in improving their communication skills, - You have to trains on the concept of listening and dealing with various customer types by using voice modulation, and other soft skills - You have to train for correct pronunciation, Accent and MTI **Job Types**: Part-time, Freelance Contract length: 12...

  • Us Accent

    2 weeks ago

    Bengaluru, India AIMLEAP Full time

    **US Accent Experts/British Accent Experts (ONLY) for US Voice Process** **WFH (0.5 to 8 Years)** Must-Have: US/British English Language Bilingual Proficiency Experience in International Voice Process Experience: 0.5 to 8 Years Time: US Shift (6 pm to 3 am IST) Location: Work from Home/Anywhere Industry: Call center/IT/ITES **Job Type**: Full...

  • Soft Skills Trainer Us Healthcare

    1 day ago

    Bengaluru, Karnataka, India Calpion Software Technologies Full time

    Greetings from Calpion Immediate opening for Soft skill Trainer (Language Trainer) Business Communication Trainer Experience: 5 to 10 years Class room training, monthly batch process Job location: Bangalore Shift: Day shift / Flexible **Salary**: As per company Preferred for immediate joiners Contact: 9894372389 **Soft skills Trainer - Voice &...

  • Voice and Accent Trainer

    2 weeks ago

    Bengaluru, India RDS Digital Full time

    **Requirements**: 2) Preferably looking for Local freelance trainer 3) Location - Bangalore, Chennai and Trichy 4) Looking for Immediate Joiners. 5) Salary - 50k/month in hand 6) Shift - 2 pm to 11 pm or 5 pm to 2 am 7) Transportation - own transportation 8) Contract term - 3 months extendable **Job Category**:Trainers**Job Type**:Freelance**Job...

  • Voice & Accent Trainer

    3 weeks ago

    Bengaluru, Karnataka, India Msi Services Full time

    Job Description- Auditing calls and sharing feedback to improve customer experience.- Provide Coaching & Feedback to improve agent performance- Attending reviews to share weekly results and achievements.- Understanding the training needs and coming up with appropriate action plans.- Share daily, weekly and monthly reports with the stakeholders.- Identify...