Front Office Incharge

2 hours ago

Rajahmundry, India Little stars and she Full time

**osition Overview**

The Hospital Front Office Incharge is responsible for overseeing all front desk activities, ensuring efficient patient registration, appointment scheduling, billing processes, and providing top-notch customer service. This role requires coordination with various departments to facilitate seamless patient flow and administrative operations.

**Key ResponsibilitiesFront Office Management**
- Supervise daily front desk operations, including patient registration, appointment scheduling, and information dissemination.
- Ensure the reception area is clean, welcoming, and equipped with necessary informational materials.
- Implement and monitor standard operating procedures (SOPs) for front office activities.
- Train and manage front office staff, ensuring adherence to hospital policies and procedures.

**Patient Coordination**
- Oversee patient admission and discharge processes, ensuring all documentation is accurate and complete.
- Address patient inquiries and concerns promptly, providing information or directing them to appropriate departments.
- Coordinate with medical and nursing staff to manage patient flow and room assignments effectively.

**Billing and Financial Management**
- Supervise billing processes, ensuring accurate invoicing for services rendered.
- Coordinate with insurance companies for claim processing and reimbursements.
- Manage cash transactions, maintain financial records, and ensure timely deposits.

**Administrative Duties**
- Maintain and update patient records in the Hospital Information System (HIS).
- Prepare and submit daily, weekly, and monthly reports on front office activities.
- Ensure compliance with healthcare regulations and hospital policies.
- Collaborate with other departments for smooth operational workflows.

**Qualifications**
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
- Minimum of 3-5 years of experience in hospital front office operations, with at least 1 year in a supervisory role.
- Proficiency in Hospital Information Systems (HIS) and Microsoft Office Suite.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of medical terminology and healthcare billing procedures.

**Preferred Skills**
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong organizational and multitasking abilities.
- Attention to detail and commitment to maintaining patient confidentiality.
- Fluency in multiple languages is an asset.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Work Location: In person

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