Process Associate

**Job description**

WovV Technologies, Global Business Productivity SaaS company, **is hiring Process Associate professionals at all levels (leads, senior, mid and junior) for multiple positions for Permanent WFH/Remote/Chennai/Mumbai/Vadodara locations.**

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.

Come join a winning team that loves to have fun and is building great products that make a difference.

Please go through the list of open positions and company details given below.

**Details Required**:

- Total Experience
- Current CTC
- Expected CTC
- Earliest date of joining
- Notice Period
- Current Location

Kindly share the reason - as to what excites you to join WovVTech.

**Why be the next WovVScion ?**

This is an opportunity to be part of an energetic and growing WovV Team and take part in the journey of building and scaling great products with cutting edge technologies.

Working with us means being at the convergence of engineering, design, innovation, and scale. It means being part of a highly skilled and driven team whose work directly improves the lives of our customers.

Our people are our culture and a huge part of what makes us a little more WovV every single day

We know you’re happiest when you’re learning new things, so each new assignment will give you an opportunity to do things differently, explore new technologies and challenge the status quo

**Benefits and Perks**:

- Work from Home / Remote Working
- Flexibility in timings
- 5 Days working
- Exciting career path with an exponentially growing company
- Deserving compensation

**More About the Company**:
WovV Technologies, a global business productivity SaaS company, is building cutting edge products and offering technology solutions.

WovVTech’s suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for technology services and products and also benchmarks an even higher level of process and delivery standards.

It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.

WovVTech has developed patent pending a PaaS platform & framework using artificial intelligence and cloud computing that reduces the coding effort by 30-50%

Customers form the core of all the solutions. We get out of our cubes and see the real world to build great WovV products.

**Job Description - **Process Associate

**Location**:Permanent WFH/ Remote/ Chennai/ Mumbai/ Vadodara

**Experience**:

- Mid 2-3 years
- Senior 3+ years

**Duties and Responsibilities**:

- Daily coordination with the onsite team member for getting the resolutions on time and updating data on time
- Escalation for timely resolution of any technical issue(s)
- 100% Collection of Bill Wise Report from retailer tills through onsite/retailer HO/Mall
- Missing Data Analysis every day
- Performing random data audit for brands
- Monthly Data Audit for all brands
- WovVRA vs. Bill-wise report generated from the respective Tenants / Concessionaires tills for:

- Check for variances on Gross & Net Sales
- Check for Receipt number sequence
- Seek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise report
- Confirmation from the Tenants / Concessionaires on ‘No Sales’
- Providing timely support and troubleshooting to the Malls/retailers/Project team
- Identify and provide inputs on unique (or) recurring project problems
- Update and maintain knowledge base of all tickets and issues
- Handle First Level Escalations
- Develop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.
- Identify and monitor project risks through proactive approach to projects
- Daily new live brands (PRE LIVE) huddle call to be conducted with mall team
- Conduct weekly project huddle call with Project Manager

**Knowledge and skills**:

- Able to work independently and efficiently to meet deadlines.
- Ability to Analyze, Research and solve Technical and project related problems.
- Self-Motivated, Detail-oriented, organized & Self Driven
- Excellent Communication (Oral & Written), Interpersonal, Organizational & Presentation skills.
- Knowledge on project related information, viz., Excel, IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches
- Languages - English minimum. Hindi and any other regional language will be added advantage

Regards,

Team HR,

Wo