IT Support Executive

1 week ago

Bandra Mumbai Maharashtra, India AGENCY09 Full time

**Job Title**: IT Support Executive

**Experience**:Minimum 2 years of experience** in IT support, system administration, or a similar role (Experience working in advertising, media, or digital agencies will be an advantage.)

**Preferred -**MALE CANDIDATES ONLY

**Joining**: Immediate

**Location**: Bandra West, Mumbai - 400050

**Salary**: As per the Industry

**Role & Responsibility**:
**IT Support & Troubleshooting**:

- Act as the single point of contact for employees regarding IT-related issues.
- Troubleshoot and resolve hardware (Desktop/Laptop), software, Office Camera, and network-related problems.
- Install, configure, and maintain software, operating systems, and servers.
- Provide technical support for virtual meetings, VPN setup, and remote work solutions.
- Ensure IT security protocols, including data backup and access controls.
- Maintain a record of all IT assets (laptops, desktops, printers, software, servers, etc.).
- Track warranty expiry, software licenses, and maintenance schedules.
- Ensure timely repairs, upgrades, service and decommissioning of IT assets.
- Maintain vendor contacts and service agreements for easy reference.
- Set up automated reminders for asset renewal and low stock alerts.
- Manage employee IT requisition requests (new hardware, software, repairs).
- Maintain a record of all IT requests, approvals, and fulfillment status.
- Work closely with finance and HR teams for procurement approvals.
- Coordinate with vendors for hardware/software procurement and repairs.
- Ensure smooth onboarding by providing new employees with IT assets and software access.
- Monitor and optimize network stability and system performance.
- Work on server and cloud management, ensuring security and uptime.
- Maintain data security protocols and IT compliance.

**Skills**:

- Strong knowledge of Windows/Mac OS, networking, and troubleshooting IT hardware/software issues.
- Experience with server management, software installation, and IT security protocols.
- Ability to coordinate with external vendors for IT infrastructure and procurement.
- Strong problem-solving skills and the ability to work independently.
- Good communication skills to assist and train employees on IT-related matters.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Shift:

- Day shift

Work Location: In person

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