Call Centre Incharge

21 hours ago


Calicut Kerala, India gekinformation Full time

**Key Responsibilities**:

- Supervise and manage the call centre team to ensure smooth day-to-day operations
- Monitor call performance metrics (response time, call handling, resolution rate, etc.)
- Provide training, guidance, and support to call centre staff
- Handle escalated customer issues and resolve complaints effectively
- Ensure adherence to company policies, procedures, and quality standards
- Prepare and analyze reports related to call volumes, performance, and service levels
- Implement strategies to improve productivity and customer service quality
- Coordinate with other departments to streamline communication and workflow
- Maintain staff schedules and ensure adequate shift coverage

**Requirements**:

- Bachelor’s degree in any discipline
- Minimum of 2 years of experience in a call centre environment, preferably in a supervisory or leadership role
- Strong communication, leadership, and problem-solving skills
- Proficiency in call centre software and reporting tools
- Ability to manage time effectively and handle pressure
- Customer-focused attitude with strong interpersonal skills

**Job Types**: Full-time, Permanent

Pay: ₹10,096.67 - ₹32,398.03 per month

Work Location: In person

**Speak with the employer**
+91 8594082929



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