Area Service Incharge

1 day ago

Kochi Kerala, India Blowhot Kitchen Appliances Pvt Ltd Full time

Job Role: Area Service Incharge

Location: Kochi, Kerala

Industry Type : Kitchen Appliances Industry

Experience : Min. 3-5 Years

Qualification : Bachelors/Masters degree /Relevant field

**JOB RESPONSIBILITIES**:

- Delegate and direct service tasks; monitor the progress of all current and pending projects.
- Act as the highest source of information for all the service experiences by offering knowledge, advice and answering questions and concerns.
- Ready to travel frequently to generate revenue.
- Monitor existing service centers work and appoint new service centers to provide ultimate satisfaction to consumers.
- Appoint new ASPs (Authorized Service Provider) in the desired area.
- Must interact with the prospect Service Centres/Distributors in order to reinforce the marketing strategies of the company.
- Analyse markets to obtain latest trends, customer needs, competitor’s position and depth of customer base to redesign service strategy.

**JOB REQUIREMENTS**:

- Relevant work experience as an ASI is preferred.
- Forecast service by units segment by segment.
- Solid understanding of SLA and TAT.
- Excellent communication skills.
- Ability to build alliances and partnerships with other service centers.
- Technical knowledge in terms of appliances should be there.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- After-sales service: 4 years (required)
- Customer service: 4 years (preferred)

Work Location: In person

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