
CRM
6 days ago
**Job Title**: CRM
**Location**: Hyderabad
**Company**: Sioniq
**Job Overview**:
**Key Responsibilities**:
**Lead Generation**
**Lead Management**
Collect leads from multiple sources (website, campaigns, events, WhatsApp, outbound, exhibitions, references, etc.).
Enter leads into the CRM module and tag them accurately by source and category.
**Lead Qualification**
Assess leads and categorize them as _Pursue_, _Hold_, or _Reject_ based on SOP.
Ensure timely follow-ups and maintain an updated lead dashboard.
**Demo Coordination**
Schedule product demos by coordinating with Sales and Tech teams.
Share complete lead information and ensure proper client briefing.
**Sales Support**
Gather structured feedback post-demo.
Address objections in coordination with Sales/Product teams.
Assist in sharing quotations and Scope of Work.
**Client Onboarding**
Manage the onboarding checklist — collect KYC, agreements, order confirmations, and ensure payment coordination.
Document client needs and customization requests.
**Implementation Handover**
Prepare and share detailed client handover documents with the Implementation Team.
Introduce the Implementation Manager to the client and track onboarding status.
**Post-Sales Engagement**
Conduct weekly follow-ups for the first 3 months to gather feedback, monitor support issues, and ensure smooth implementation.
**Support Monitoring & Reporting**
Log issues, track resolution with support teams, and ensure client acknowledgment.
Submit monthly feedback and issue resolution reports.
**Required Skills & Qualifications**:
- Knowledge of customer acquisition and retention strategies
- Exceptional verbal and written communication skills
- Strong social and emotional awareness to adapt interactions to customers
- Extensive product knowledge
- Ability to collaborate well with cross-functional teams
- Analytical and data-driven mindset
- Ability to work in a fast-paced environment while managing multiple tasks
- Proficiency in CRM software
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