CRM

3 days ago

Hyderabad Telangana, India Sioniq Full time

**Job Title**: CRM

**Location**: Hyderabad

**Company**: Sioniq

**Job Overview**:
**Key Responsibilities**:
**Lead Generation**

**Lead Management**

Collect leads from multiple sources (website, campaigns, events, WhatsApp, outbound, exhibitions, references, etc.).

Enter leads into the CRM module and tag them accurately by source and category.

**Lead Qualification**

Assess leads and categorize them as _Pursue_, _Hold_, or _Reject_ based on SOP.

Ensure timely follow-ups and maintain an updated lead dashboard.

**Demo Coordination**

Schedule product demos by coordinating with Sales and Tech teams.

Share complete lead information and ensure proper client briefing.

**Sales Support**

Gather structured feedback post-demo.

Address objections in coordination with Sales/Product teams.

Assist in sharing quotations and Scope of Work.

**Client Onboarding**

Manage the onboarding checklist — collect KYC, agreements, order confirmations, and ensure payment coordination.

Document client needs and customization requests.

**Implementation Handover**

Prepare and share detailed client handover documents with the Implementation Team.

Introduce the Implementation Manager to the client and track onboarding status.

**Post-Sales Engagement**

Conduct weekly follow-ups for the first 3 months to gather feedback, monitor support issues, and ensure smooth implementation.

**Support Monitoring & Reporting**

Log issues, track resolution with support teams, and ensure client acknowledgment.

Submit monthly feedback and issue resolution reports.

**Required Skills & Qualifications**:

- Knowledge of customer acquisition and retention strategies
- Exceptional verbal and written communication skills
- Strong social and emotional awareness to adapt interactions to customers
- Extensive product knowledge
- Ability to collaborate well with cross-functional teams
- Analytical and data-driven mindset
- Ability to work in a fast-paced environment while managing multiple tasks
- Proficiency in CRM software

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