Customer Support Associate

2 weeks ago

Chandni Chowk Delhi Delhi, India Pranav Creations Pvt Ltd Full time

Role Responsibilities
- Client Relationship Management: Build and maintain strong, trusting relationships with clients through regular communication, responsiveness, and personalised attention.
- Customer Support: Address client inquiries, concerns, and complaints in a timely and professional manner, striving for prompt resolution and customer satisfaction.
- Lead Generation: Lead generation should be there for customer acquisition through google,justdial,indiamart and referrals.
- Upselling and Cross-selling: Identify opportunities to upsell or cross-sell additional products/services to existing clients, maximising revenue potential and enhancing client value.
- Feedback Collection: Proactively gather feedback from clients to understand their needs, preferences, and areas for improvement, and relay this information to the relevant departments for action.
- Client Retention: Develop and implement strategies to enhance client retention rates, including loyalty programs, special offers, and proactive outreach initiatives.
- Collaboration: Work closely with sales, marketing, and product development teams to align client needs with company offerings and contribute to the development of targeted marketing campaigns and product enhancements.
- Reporting: Generate regular reports on client satisfaction, account activity, and revenue performance, providing insights and recommendations for continuous improvement. Role Requirements
- Bachelor's degree in business administration, marketing, or a related field. (preferred)
- Proven experience in customer relationship management or a similar client-facing role and fashion industry experience is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask, prioritise, and manage time effectively.
- A positive attitude and a passion for delivering exceptional customer service.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 9625939810

  • Customer Support Executive

    1 week ago

    Chandni Chowk, Delhi, Delhi, India LCTM Group Full time

    **Roles and Responsibilities**: - Track record of over-achieving targets, Exceptional active listening, verbal and written communication skills, Proficiency with computers, especially with CRM software, and good typing skills. Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively,...

  • Customer Support Specialist

    2 days ago

    Delhi, India Customer Support Full time

    1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 200 2. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...

  • Customer Support Specialist

    2 days ago

    Delhi, India Customer Support Full time

    1. Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 2002. Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level English3. Compensation &...

  • Customer Support Associate

    5 days ago

    Delhi, India JindalX Full time

    Inbound Process Customer support Associate Profile Handling Queries of Customer Day Shift **Salary**: ₹15,000.00 - ₹16,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...

  • Customer Support Associate

    3 days ago

    Delhi, Delhi, India Tradais Digital Full time

    We are seeking a dedicated Customer Support Associate to join our team. The role involves reaching out to potential customers regarding E-vehicles, qualifying leads, and providing exceptional customer service. If you are a proactive communicator with a knack for understanding customer needs, we would love to hear from you! **Key Responsibilities**: -...

  • Associate - Customer Support

    2 weeks ago

    Delhi, Delhi, India InstantPay Full time

    A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...

  • Customer Service Associate

    3 days ago

    Sohna Chowk Gurgaon, Delhi-NCR, India Calibehr Business Support Services Private Limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    ***Hiring for Customer services Associates*** We're hiring Customer Service Executives in Gurgaon If you have basic Hindi & English communication who can speak Kannada, Malayalam, Telugu and Tamil , Immediate Joiner Graduate can apply 1-2 years of experience in Tele-calling can apply Gurgaon Location Languages - Kannada, Tamil, Telugu,...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Mindfire Solutions Full time

    Customer Support Associate Experience : 1 - 3 years Bhubaneswar, Delhi - NCR, Remote Working **About the Job** Featured Develop a deep knowledge of Client Product to remove technical barriers for their customers and help them navigate a variety of tools within the product. Work with internal and external Customers to quickly and effectively resolve...

  • Customer Support Associate

    2 weeks ago

    Delhi, Delhi, India Niftel Communication Full time

    **Part Time (Permanent WFH)** Process: Chat support process Profile: Customer Support Associate **Log in hours: 5 hours.** Shift timings: Rotational shift Rotational Week off. **Salary: 7500 fixed without any deductions** 6 days working with 1 rotational week off Notes: *Excellent communication and interpersonal skills. *Ability to think...

  • Customer Support Associate

    2 days ago

    New Delhi, India Pilgrim Full time

    About the Role The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the...