Customer Support Executive

2 days ago

Chandni Chowk Delhi Delhi, India LCTM Group Full time

**Roles and Responsibilities**:

- Track record of over-achieving targets, Exceptional active listening, verbal and written communication skills, Proficiency with computers, especially with CRM software, and good typing skills. Customer focus and adaptability to different personality types, Ability to multi-task, set priorities and manage time effectively, Ability to work remotely with mínimal supervision.
- Ensure timely and accurate customer service
- Responding promptly to customer inquiries.
- Ensure customer satisfaction and provide professional customer support.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process.

**Skills and Qualifications**:

- UG : Any Graduate in Any Specialization
- Required Experience: 0-3 years
- Role Associate/Senior Associate -(Nontechnical)
- Industry Type Internet, Ecommerce
- Functional Aerates, BPO, KPO, LPO, Customer Service, Operations
- Employment Type Full Time, Permanent
- Role Category Voice
- Customer service orientation
- Problem-solving skills
- Good organizational and multitasking abilities
- Strong communication and people skills

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Chandni Chowk, Delhi - 110006, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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