Voice Support Executive

1 day ago

Chennai Tamil Nadu, India Excellence and Eminence LLP Full time

We are looking for **Voice Support Executive **with 1 to 5 Yr of Experience for our esteemed client for Chennai / Hyderabad Location.

Key Skills: Voice Support, English, Active Directory, RSA Token, VPN, Citrix, VDI, Banking and Finance

**Roles and Responsibilities**

1. To maintain high login Efficiency (Availability) for customers

2. To resolve tickets within agreed SLA of ticket volume and time

3. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies

4. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases

5. To update work logs and follow shift for escalation process and process compliance.

**Requirements**:
1. Good Communication with International Voice Support experience.

2. Willingness to work in 24*7 shifts

3. Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.

4. Basic knowledge on MS office

5. Education - Any Graduation

6. All these resources should be ready to work from client locations
- physically in office premises

7. Experience in BFSI Sector will be preferred

**Specific Instructions for Applicants (mandatory)**

1. Resume size shall be less than 300 KB (word document Preferred)

2. Please include Photo In the resume

3. Please include the below details in the resume
- First name
- Last name
- Date of Birth
- Father's Name
- last 4 Digits of PAN Number

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹700,000.00 per year

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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