Customer Support-voice Process

1 day ago

Chennai Tamil Nadu, India Aiwo Limited Full time

**Designation**:Executive.

**Role**: Customer Support-Voice Process

**Languages Known**:Hindi, English and Tamil.

**Qualification**: Graduation is Mandatory.

**Notice period**:Immediate Joiners.

**Job Overview**:
We are looking for a dynamic and customer-focused Customer Support Executive (Voice Process) to handle inbound and outbound calls, resolve customer queries, and provide exceptional service.

**Key Responsibilities**:

- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and provide accurate information.
- Follow up with customers to ensure issue resolution.
- Maintain records of customer interactions and transactions.
- Escalate complex issues to the appropriate department.
- Adhere to quality standards and company policies.
- Meet daily, weekly, and monthly performance targets.

**Required Skills & Qualifications**:

- Excellent verbal communication skills in **[Specify Languages - English, Hindi and Tamil]**.
- Strong listening and problem-solving skills.
- Ability to handle pressure and remain calm in stressful situations.
- Basic computer knowledge and ability to navigate CRM tools.
- Bachelor's degree is Mandatory;Master degree is added advantage.
- Prior experience in customer support is mandatory.

**Benefits**:

- Competitive salary with incentives.
- Career growth and training opportunities.
- Friendly work environment.

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- English (preferred)
- Tamil (preferred)

Work Location: In person

Application Deadline: 03/02/2025
Expected Start Date: 05/02/2025

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