
Voice Support
13 hours ago
**Role**: Customer Support-Voice Process
**Languages Required**: Hindi, English, and Tamil
**Qualification**: Graduation is mandatory
**Notice Period**: Immediate joiners preferred
**Job Summary**:
We are seeking a proactive and customer-oriented **Customer Support Executive (Voice Process)** to manage inbound and outbound calls, address customer inquiries, and deliver outstanding support.
**Key Responsibilities**:
- Handle both incoming and outgoing customer calls professionally.
- Address customer queries and provide precise, helpful information.
- Conduct follow-ups to ensure customer issues are resolved.
- Maintain accurate records of customer interactions and transactions.
- Escalate complex issues to the appropriate team when necessary.
- Adhere to company policies and maintain high service quality standards.
- Achieve assigned performance goals on a daily, weekly, and monthly basis.
**Required Skills & Qualifications**:
- Strong verbal communication skills in **English, Hindi, and Tamil**.
- Excellent listening ability and problem-solving skills.
- Ability to work under pressure while maintaining professionalism.
- Basic computer literacy and familiarity with CRM tools.
- A **bachelor’s degree is mandatory**; a master’s degree is an added advantage.
- **Previous experience in customer support is required.**
**Perks & Benefits**:
- Competitive salary along with performance-based incentives.
- Opportunities for career advancement and skill development.
- A positive and team-friendly work environment.
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Hindi (required)
- Tamil (preferred)
- English (preferred)
Work Location: In person
Application Deadline: 06/02/2025
Expected Start Date: 11/02/2025
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