Partner Customer Advocate Ii

1 week ago

Bengaluru Karnataka, India Adobe Full time

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
The Opportunity
Join Adobe as a Partner Customer Advocate II, where you will play a key role in delivering impeccable customer service to our Solution Partner Program members. Our outstanding team ensures the ongoing success of our partners' businesses and projects, encouraging confidence in Adobe's world-class solutions
What you'll Do
Monitor the SPP Help Team support queue and respond to inquiries from Partners and internal customers.
Participate in Live Chats to provide Partner support, striving to build an outstanding Partner experience.
Manage the setup and maintenance of various program benefits.
Develop and maintain an internal blocking issue matrix.
Update the program team with any unresolved questions/issues identified by Partners during onboarding, ensuring online resources are updated.
Develop and maintain responses to FAQs.
Prepare daily reports listing new Partners and build daily call logs for onboarding Partners from these reports.
Provide weekly, quarterly, and yearly reports on the status of the Onboarding program to management.
Recommend corrections and improvements to Adobe Solution Partner Program Portal to enable better self-service.
Suggest instructional materials and communications that enable better self-service.
What you need to succeed
Excellent written and verbal communication skills.
A customer-focused approach.
The ability to effectively influence and communicate cross-functionally with both internal collaborators and external partners.
At Adobe, you will be immersed in an outstanding work environment recognized globally on Best Companies lists. You will be surrounded by colleagues committed to helping each other grow through our outstanding Check-In approach, where ongoing feedback flows freely.
Join us in crafting outstanding digital experiences
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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