Customer Service Advocate

2 days ago

Bengaluru Karnataka, India Nutanix Full time

**Humble, Hungry, Honest with a Heart.**

**Customer Service Advocate - Product/Process Support**

**Exp**:1+ yrs | **Location**:Bangalore | **Designation**:Customer Service Advocate

**Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective.
Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether
on-premises or hybrid, you’ll ensure cost-effective business continuity through unified management,
one-click operations, and AI-driven automation. We are a top-notch team with varied experience and
exposure and with the ability to handle all problems that come our way. Working closely with Sales,
Software Engineers and our Systems Reliability Engineers, the CSA team acts as our customer’s
champions for non-technical issues and assists our Support team in providing the best customer
support experience.

**The Role**:Nutanix is seeking well-rounded customer advocates to help support our systems in the field
and provide an enriched and successful product experience. You will need to be the champion for
Nutanix customers, handling all issues our customers encounter with Product licensing and Portal
related issues, implementation of subscriptions and billing solutions along with assisting our Systems
Reliability Engineers in delivering world-class customer service.

**Your Role**:

- Give timely and quality support to our worldwide customers
- Troubleshoot all process and systems related support requests (Licensing & subscription requests, Support Portal issues etc.)
- Define and drive changes to our systems and processes for continual improvement based on the feedback received from our stakeholders.
- Develop and contribute to internal and external knowledge bases
- Develop process documentation and UAT new feature setup and Issue management
- Serve as liaison between Systems Reliability Engineers, Sales, Accounts, Management and customer to improve customer service and business productivity.
- Able to collaborate for results with various stakeholders to get a fruitful and timely solution to customer problem. Be a champion for our customers. Go above and beyond to support their business and use of the Nutanix product to ensure that we have highly-satisfied customers.
-

**Required Skills and Experience**:

- 2+ years of experience in customer facing role.
- Excellent verbal and written communication skills, problem solving skills, customer service and interpersonal skills
- The passion & ability to adapt to a fast-paced environment, learning new things, while never being satisfied with the status quo.
- Experience with delivering subscription and usage-based billing solutions.
- Be self-driven with a willingness to work in a fast growing company with huge potential.
- Experience in developing and implementing process improvement
- Experience in collaborating for results.
- Prior experience with CRM tools. Salesforce preferred.
- Highly organised with a personal method to manage multiple competing priorities without f alling behind
- Bachelor’s degree with STEM orientation from an accredited university or college with 1- 3yrs prior experience.
- Prior experience supporting a Support organisation a plus.

  • Senior Customer Advocate

    7 days ago

    Bengaluru, Karnataka, India beBeeCustomer Advocate Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:">As a senior customer advocate, you will be responsible for resolving complex customer complaints in a timely and professional manner.">Responsibilities:">Resolve customer complaints through expert analysis and solution implementation.Collaborate with cross-functional teams to improve processes and prevent future issues.Develop and implement...

  • Customer Service Advocate

    1 week ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity** Are you a passionate customer service advocate with strong communication skills, a problem-solving mindset, and a drive for continuous improvement? If so, you'll thrive in Nutanix's dynamic Customer Service Advocate team, where you will have the opportunity to collaborate with a diverse group of...

  • Customer Service Advocate

    2 days ago

    Bengaluru, Karnataka, India Nutanix Full time

    **Hungry, Humble, Honest, with Heart.** **The Opportunity**: We at Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud performance and security. Whether on-premises or hybrid, you’ll ensure cost-effective business continuity through unified...

  • Customer Service Advocate

    7 days ago

    Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,00,000 - ₹ 1,50,000

    Job Title: Customer Service AdvocateJob Description:We are seeking a Customer Service Advocate to join our team. As a key member of our customer experience team, you will play a vital role in ensuring that our customers receive exceptional service.Required Skills and Qualifications:Key Responsibilities:Respond to customer inquiries in a timely and...

  • Customer Service Advocate

    1 week ago

    Bengaluru, India Nutanix Full time

    **Humble, Hungry, Honest with a Heart.** **Customer Service Advocate - Product/Process Support** **Exp**:2 yrs | **Location***:Bangalore | **Designation**:Customer Service Advocate **Brief Description**:We are Nutanix, We make hybrid multi-cloud infinitely simple and cost effective. Nutanix unites public cloud simplicity and agility with private cloud...

  • Customer Service Executive

    7 days ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Partner Customer Advocate

    2 days ago

    Bengaluru, Karnataka, India Adobe Full time

    Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Quick customer electronic service Full time

    Im looking customer support excutive, 8904309332, near Hormavu signal banglore 560043 **Job Types**: Full-time, Part-time Pay: From ₹9,000.00 per month **Benefits**: - Cell phone reimbursement Supplemental Pay: - Overtime pay - Performance bonus - Yearly bonus **Language**: - English (preferred) - Hindi (preferred) Work Location: In person

  • Service Advocate

    2 days ago

    Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 9,00,000 - ₹ 18,00,000

    Job Title:Customer Service LiaisonKey Responsibilities:The ideal candidate is a people-oriented professional who excels in resolving issues and turning customers into loyal advocates.Effectively communicate with customers via phone, email, or chat to provide product information, resolve queries, and meet their needs.Collaborate with internal departments to...

  • Customer Care Advocate

    1 week ago

    Bengaluru, Karnataka, India Alcon Full time

    Summary of Position: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: -Call center-based customer support in response to a high volume of low complexity inquiries -Customer issues analysis and...