Telecaller Helpdesk Executive

2 weeks ago


Mumbai, India 4bell Technology Full time

Need to handle inbound & out bound calls related to incidents raised by Clients w.r.t. ATM down issues
- Coordination through calls with field teams, Client Help desk / service engineers
- Ensure timely dispatch & followups along with updating remarks on internal / Client ticketing system
- Drive Field Custodians & internal teams to achieve resolution targets to minimize downtime of ATMs (machines). Ensure tickets has been closed within TAT
- Ability to route escalations to the appropriate authorities
- Work in a cross functional Teams to achieve targets with a collaborative approach

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Speak with the employer**
+91 9315003817


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