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Tab Guest Relations Executive

2 weeks ago

Bengaluru, India IHCL Full time

Job Responsibilities

Assists the Guest Relations Manager in administering front office functions and supervising staff on a daily basis. Position works with Guest Relations Manager and associates to carry out procedures ensuring an efficient check in and check out process. Ensures guest and associate satisfaction and maximizes the financial performance of the department. To co-ordinate with the other departments which would lead to service of the highest quality for the guest

Job Requirements

**Functional Competencies**
- Thorough Food & Beverage knowledge.
- Knowledge of various service styles and standards.
- Basic knowledge of guest engagement techniques and complaint handling process.
- Good communication skills.
- Possess acceptable grooming and personal hygiene as per the standards.

**Behavioral Competencies:
- Empathetic and Understanding : Understanding guest needs by providing individual attention and having the guests best interests at heart.
- Reliability: Promise to deliver to a certain expectation and doing so in an effortful and consistent manner.
- Responsiveness: A willing nature to help on time and never being too busy to respond to guests.
- Assurance: Polite and courteous behavior that ensures the guest of safety & security in their stay by the way of guaranteed assistance and support in every manner.
- Perceptiveness: Respond with appropriate body language and communication skills and being able to understand and notice guests concerns.
- Awareness: Being cognizant of all hotel processes with well-informed interest across situations and exhibiting the same behavior towards guests.
- Ownership: Collaborating with team members and being responsible for duties so as to make the right decisions at the right time.
- Altruism: Being selfless in-service delivery by showing genuine concern in behavior towards guests.