Customer Service Representative

12 hours ago


PimpriChinchwad Maharashtra, India Gatita technology pvt ltd Full time

Handling Inquiries and Complaints: CSRs answer customer questions about products, services, pricing, and policies. They also address complaints, resolve issues, and escalate them to the appropriate departments when necessary. Providing Product/Service Information: CSRs maintain a strong understanding of the company's offerings and can accurately and clearly explain them to customers. Taking Orders and Processing Payments: In some cases, CSRs may be responsible for taking orders, processing payments, and updating customer accounts. Resolving Problems: CSRs use problem-solving skills to identify and address customer issues, finding efficient and effective solutions. Building Relationships: CSRs aim to build strong relationships with customers by providing excellent service and being a point of contact for their needs.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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