Inbound Customer Service Representative

1 day ago


Gurgaon, India Pro-IT Full time

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Education Requirements and skills**:
Education - 12th Passed or Graduate (any stream)
Experience - 6+ Months experience in International voice process (mandatory)
Salary - Based on Experience and Skill
Timings - 6Pm to 3AM (Monday to Friday)
Skills - Fluent English

**Salary**: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)



  • Gurgaon, India Mentoria Full time

    Hiring for one for our client for gurgaon location Collection - Outbound Executive Customer Support - Inbound Representative B2B Sales - Outbound **Salary**: ₹12,500.00 - ₹25,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Gurgaon, Haryana: Reliably commute or planning to relocate before starting work...


  • Gurgaon, India Marche Ricche Fashion Pvt Ltd Full time

    Duties & Responsibilities: The customer support representatives will answer daily customer correspondence through voice and non voice methods. These call center representatives provide query assistance and product information in an efficient and professional manner. Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to...


  • Gurgaon, India JindalX Full time

    about the company: Founded in 1999, JindalX, part of the $30 billion OP Jindal Group, is a global business outsourcing companydelivering exceptional customer experience (CX) solutions for businesses worldwide. We’re the dreamers, creators, and innovators with a vision to help our partners and people achieve exponential outcomes. We embrace the power of...


  • Gurgaon, India Shakti vidya Private Limited Full time

    We are looking for a talented and competitive **Sales Representative** that thrives in a quick sales cycle environment. As an Inbound Sales Associate in our team, you’ll be taking inbound calls from interested customers. **NO COLD CALLING!** **RESPONSIBILITIES: - ** 1) In this role, you’ll build relationships with our customers and offer the best...


  • Gurgaon, Haryana, India ClaimBuddy Technologies Pvt Ltd Full time ₹ 2,880 - ₹ 4,08,806 per year

    At ClaimBuddy Technologies, we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We're seeking a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions with a friendly and...


  • Gurgaon, India T&N Business Services Pvt Ltd Full time

    **T&N Business Services Pvt Ltd** **JD- International Customer Service Representative** **We are looking for International Customer Service Representative** **Location - Gurgaon** **CTC-upto - 3.2 lpa** US Process (Inbound Calls & Outbound Calls) **Responsibilities** - Communicate with customers via phone. - Provide knowledgeable answers to questions...


  • Gurgaon, Haryana, India Latinum HR Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title:Customer Service Representatives / Telesales AssociatesLocation:Noida, Sector 125Industry:Real Estate (Leading Dubai-based Developer)Compensation:Up to ₹8 LPA (based on experience)Shifts:Rotational (including night shifts)Pick and Drop AvailableAbout the RoleWe are hiring energetic and customer-focusedCustomer Service RepresentativesandTelesales...


  • Gurgaon, India Talent Futures Services Full time

    *Hiring for inbound voice process(customer service)* *Excellent communication skills required* *Salary 25k CTC(for experienced in bpo* ) *Day Shifts* *Location Gurgaon sec 18* *Must have exp of bpo industry with experience letter* *Age max 30* *Face to face interview* WhatsApp *8130861446* **Job Types**: Full-time, Regular / Permanent **Salary**:...


  • Gurgaon, Haryana, India AK Global Management And Services Full time ₹ 3,84,000 per year

    Job Summary:A Customer Service Representative serves as the primary point of contact between a company and its customers. The role involves resolving customer queries, offering product/service support, and ensuring a positive customer experience across communication channels like phone, email, chat, or in person.Key Responsibilities:Handle inbound and...


  • Gurgaon, India AIM Future Consulting Full time

    **Looking for **Customer Service Representative for US Customer Support (Inbound Voice Process).** **Minimum Experience: 6months Experience in Outbound Call Centre Campaigns** **Shift Timings: Day Shift** **Work from office - Sector 25, Gurgaon** Demonstrates excellent time-management skills and the ability to work independently while using departmental...