
Inbound Customer Service Representative
3 days ago
**Customer Service Responsibilities list**:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Education Requirements and skills**:
Education - 12th Passed or Graduate (any stream)
Experience - 6+ Months experience in International voice process (mandatory)
Salary - Based on Experience and Skill
Timings - 6Pm to 3AM (Monday to Friday)
Skills - Fluent English
**Salary**: ₹20,000.00 - ₹40,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
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