Customer Service Representative

18 hours ago

Gurgaon, India AIM Future Consulting Full time

**Looking for **Customer Service Representative for US Customer Support (Inbound Voice Process).**

**Minimum Experience: 6months Experience in Outbound Call Centre Campaigns**

**Shift Timings: Day Shift**

**Work from office - Sector 25, Gurgaon**

Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures actively seek solutions through logical reasoning and data interpretation.
- Flexible problem-solver who will assist customers in expediting orders and correcting post-sales complications within TAT time.
- Suggest products and services to clients based on their requests and needs for upselling.
- Answer inbound calls or generate outbound calls to follow up on orders and sales enquires.
- Understand customer complaints, concerns and forward them to relevant department ensure SLA monitoring.
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
- Always maintain a courteous and calm manner to de-escalate stressful situations.
- Continually manage and optimize processes for meeting KPIs and document all relevant information to create, update, or adjust customer accounts and data base.
- Prepare call-related information for purposes of auditing and reporting.
- Follow up to ensure that appropriate actions were taken on customer’s requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Attend mandatory training sessions to stay updated on product or company policies changes.
- Use company policies to determine if there can be an immediate resolution to customer issue or if that issue require managerial input.

**Required Qualification**
- Should be local to Delhi NCR.
- Should be willing to work in US Shift.
- Minimum 2 years’ experience in a customer support role preferred from a captive unit in voice process.
- A bachelor’s degree in administration or related field.
- Competence with problem-solving abilities in dealing with US clientele.
- Experience in CRM tools. Hands on expertise with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialling systems platform.
- Problem solving and analytical skills
- Communication and interpersonal skills
- Ability to work in high pressure environment
- International Call Center experience is not required, but will be an added plus
- Flexibility to work in 24x7 environment
- Excellent verbal and written communication skills along with active listening
- Ability to multi-task, set priorities and manage time effectively.
- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Notice Period?
- What is your Current CTC?
- What is your Expected CTC?

**Education**:

- Bachelor's (required)

**Experience**:

- Outbound Voice Process: 1 year (preferred)

**Speak with the employer**

+91 8374201426

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India OTHERS LIMITED Full time ₹ 1,80,000 - ₹ 5,40,000 per year

    Hiring for a Blended Process 'Role DescriptionThis is a full-time on-site role for a Customer Service Representative in Gurugram. The Customer Service Representative will be responsible for ensuring customer satisfaction, providing excellent customer support, and delivering a positive customer experience on a daily basis.QualificationsCustomer Service...

  • Customer Service Representative

    5 days ago

    Gurgaon, India TaskUs Full time

    We are hiring a customer service representative for Different languages French, German, Italian, Spanish, Portuguese, Sweden, Arabic, Indonesian, Dutch, Turkish, and Mandarin to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across several communication channels. To do well in this...

  • Customer Service Representative

    8 hours ago

    Gurgaon, Haryana, India Wizfair Travels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWizfair is a rapidly growing travel brand passionate about providing outstanding travel programs to destinations worldwide. We offer authentically rich experiences, affordable-luxury travel packages, and exemplary client service. Our strong, robust tour operations ensure peace of mind and reliability for travelers. With offices in the...

  • Customer Service Representative

    3 days ago

    Gurgaon, Haryana, India Maxicus Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Company DescriptionMaxicus offers tech-enabled BPM services across various industry verticals, leveraging human expertise combined with automation, robotics, cloud, Business Intelligence, and emerging technologies to help businesses thrive in the digital world. We deliver high-quality, personalized services, including customer journeys, back-office support,...

  • Customer Service Representative

    2 weeks ago

    Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...

  • Customer Service Representative

    6 days ago

    Gurgaon, Haryana, India Baareeki Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Baareeki as a Customer Service Representative (Virtual Role) and be the voice of our brand⸻Key Highlights• Role: Customer Service Representative• Type: Full-time (Remote / Virtual)• Work Days: 6 days a week, 8.5 hours/dayResponsibilities:• Handle customer chats & emails• Coordinate with internal teams & logistics partners• Manage returns,...

  • Customer Service Representative

    1 week ago

    Gurgaon, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Service Representative

    18 hours ago

    Gurgaon, India HIRD SERVICES PVT. LTD. Full time

    **Customer Representative Service** **Salary** : Rs 28000-29000 per month **Working** : 5 days working **Responsibilities**: - Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive...

  • Customer Service Representative

    5 days ago

    Gurgaon, India Vlebazaar.in Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...

  • Customer Service Representative

    5 days ago

    Gurgaon, India V-Bazaar Retail Full time

    Job Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...