Customer Care Executive(Voice)

2 days ago

T Nagar Chennai Tamil Nadu, India Talent syndicate pvt ltd Full time

**Executive/ Senior executive - Customer Service**

Location: Chennai

Reporting to: Team Leader - Customer Service

**Purpose of the Role**:
The objective of this role is to deliver exceptional customer service by focusing on service skills andensure all required operational parameters are met and adhered to.

He/she shall be closely involved ininteracting with customers on a day to day basis, clarifying and resolving customer complaints andqueries, determining the cause of the problem, providing best resolution

**Role Description**:

- Willingness to work in rotational Off & rotational Shifts.
- To resolves product or service problems by clarifying the customer's complaint.

**Key Result Areas**:
This role will drive high performance customer service by ensuring the desired level of productivity, callquality, SME skills, resolution providing skills are as per the organizations required norms.
- Education: Graduate or equivalent.
- Work Experience: Minimum of 1 - 3 Years of work experience.
- Experience in customer service or call center background is preferred.
- Strong communication skills.
- Good interpersonal skills.
- Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.

Pay: Up to ₹450,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma (preferred)

**Experience**:

- customer care: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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