Officer - Client Service Desk - Large Multinational Bank
1 week ago
**Responsibilities**
**Direct Responsibilities**:
- Resolving queries related to loan, deposit, FX, cash management, and electronic banking activities.
- To maintain a healthy relationship with the internal and external stakeholders for positive feedback
- Manage Client enquiries, requests & grievances with due coordination with RMs, ITO, and other internal stakeholders, and ensure that the queries are responded to the client within a reasonable time.
- Provide support to the Client for the electronic banking platform, resolving e-banking queries and maintenance activity
- Ensure timely & accurate response to audit requests, if any
- Interface between the Client and internal teams with the key objective of client satisfaction.
- Regular and timely MIS and creation and closure of service requests in Hobart.
- Adherence to the bank//'s process in managing the service request, SOP, and process and governance
- Ensure timely information reporting for local as well as regional requirements
- Flag process improvements/extra initiative for the progress of the department
- Regular feedback from clients on overall client service experience and sharing the data with the bank/Management for further evaluation /Health check up with the client
**Technical & Behavioral Competencies**
**Behavioral Skills**:
- Effective interpersonal skills with problem-solving ability & client handling temperament.
- Team player with a client-oriented mindset and maturity in handling client issues.
- Ability to multitask on the job whilst ensuring efficiency.
- Process-oriented mindset with a high level of integrity.
- Self-starter and ability to take initiative
**Technical Skills**:
- Relevant banking experience in a client service desk related to wholesale banking
- Fair knowledge of Corporate banking products
- Good knowledge of Transaction banking products especially cash management
- Good knowledge of internet banking platform-Mandatory
- Fair understanding of the banking regulatory framework
- Knowledge of basic baking products.
- Good Presentation and Analytical skills
- Good command of spoken and written English
**Soft Skills**:
Ability to collaborate / Teamwork Client focused Analytical Ability Ability to understand, explain, and support change Ability to develop and adapt a process Ability to develop and leverage networks
**Educational Qualifications**:
**Experience Level**:At least 7 years
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