Client Service Operator

1 week ago

Mumbai, India Deutsche Bank Full time

**Job Title
- **Assistant Manager - IPB Asset Trade Operation

**Location
- **Mumbai**

Job Description Summary

Currently PCB Operations Team is into account opening, account closure, account maintenance for retail banking (Assets & Liabilities) clients of PCB and WM clients. They also manage centralized activities like the Forex Desk, FEMA Desk, Remittances and Clearing activities for the PCC franchise. **The current opening is in Mumbai and is a transferrable position to any PCB location. **The role would be of ensuring adherence of DB Service Standards w.r.t. to laid down Processes, Customer Service, Internal / External Compliance Standards, Internal / External Audit and Corporate Security. To manage assigned units the PCB Operations Team and to maintain and publish various reports as would be required.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Key Roles & Responsibilities

Ensure timely & accurate management of payment instruments (Loan Disbursements, RTGS / NEFT / CTS / NACH) Ensure seamless operations of Account Opening, Maintenances and Transactions within stipulated time lines, Proper and timely reporting to Regulatory & Taxation authorities and other agencies To advise branches on matter relating to customer / account related queries Ensure timely credit/return of Direct credits /RTGS / EMI Payments and timely collection of taxes & charges Design & Publication of trackers on TAT & Quality parameters Storage of documents as per prevalent laws and procedures Client Communication

**Your Skills and Experience**:
Financial Market Instruments (Mutual Funds / Bonds / Shares) Daily functioning of Retail Banking related activities Should have had 2 to 6 years of experience in the banking industry Business Lending to SME Sector Regulatory environment for business banking facilities Should have worked in the operations unit of a Bank / Financial Institute Should have excellent working knowledge of Excel

**How we’ll support you**
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

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