Officer - Client Service Desk - Large Multinational Bank

2 weeks ago

Mumbai, Maharashtra, India RiverForest Connections Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

ResponsibilitiesDirect Responsibilities:
• Resolving queries related to loan, deposit, FX, cash management, and electronic banking activities.
• To maintain a healthy relationship with the internal and external stakeholders for positive feedback
• Manage Client enquiries, requests & grievances with due coordination with RMs, ITO, and other internal stakeholders, and ensure that the queries are responded to the client within a reasonable time.
• Provide support to the Client for the electronic banking platform, resolving e-banking queries and maintenance activity
• Ensure timely & accurate response to audit requests, if any
• Interface between the Client and internal teams with the key objective of client satisfaction.
• Regular and timely MIS and creation and closure of service requests in Hobart.
• Adherence to the bank//'s process in managing the service request, SOP, and process and governance
• Ensure timely information reporting for local as well as regional requirements
• Flag process improvements/extra initiative for the progress of the department
• Regular feedback from clients on overall client service experience and sharing the data with the bank/Management for further evaluation /Health check up with the client

Technical & Behavioral CompetenciesBehavioral Skills:
• Effective interpersonal skills with problem-solving ability & client handling temperament.
• Team player with a client-oriented mindset and maturity in handling client issues.
• Ability to multitask on the job whilst ensuring efficiency.
• Process-oriented mindset with a high level of integrity.
• Self-starter and ability to take initiativeTechnical Skills:
• Relevant banking experience in a client service desk related to wholesale banking
• Fair knowledge of Corporate banking products
• Good knowledge of Transaction banking products especially cash management
• Good knowledge of internet banking platform-Mandatory
• Fair understanding of the banking regulatory framework
• Knowledge of basic baking products.
• Good Presentation and Analytical skills
• Good command of spoken and written English

Soft Skills:Ability to collaborate / Teamwork Client focused Analytical Ability Ability to understand, explain, and support change Ability to develop and adapt a process Ability to develop and leverage networksEducational Qualifications:Bachelor//'s Degree in Commerce with proficiency in computer applications such as MS Office (Word, Excel, and PowerPoint).

Experience Level: At least 7 years

  • Service Delivery Officer-BRANCH BANKING-Service

    18 hours ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    DescriptionWe are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal...

  • Banking Operations Officer

    2 weeks ago

    Mumbai, Maharashtra, India Yes Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Step Up 2 YES is YES BANKs Returnship programme, a full time employment opportunity for women coming back from career break of 6 months and above for maternity, marriage or caregiving reasons.Business Unit: Operations & Service Delivery(Skills Required: Trade desk handling, Trade servicing, operations management_Graduation is must.Minimum 2 years of exp....

  • Officer, Customer Service Officer, Consumer Banking Group

    3 days ago

    Mumbai, Maharashtra, India DBS Bank Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Client Junior KYC Officer

    3 days ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About The Role :  Job Title Client Junior KYC Officer - Associate LocationMumbai, India Role Description- Our global suite of cash management services offers a wide range of solutions to meet clients specific requirements thereby providing them with the time and means to concentrate on their core business. Furthermore, our market leading products and...

  • Branch Banking Service Manager

    1 week ago

    Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Manager-BRANCH BANKING-Branch Banking Service Manager– Branch Banking KRAs:  Lead the entire Branch Operational activities of an individual Branch (Mega/ Large Branches)  Manage a Service Team.  Co-ordinate the audit of the branch - Ensuring strict adherence to compliance, audit and regulator and procedural compliance requirements....

  • Client Services Specialist

    1 day ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Title: Client Services Specialist - CLO, NCT Location: Mumbai, India Role Description Overview:Deutsche Banks' Corporate Bank (CB) a market leader in cash management, trade finance & lending, securities services and Trust & Agency Services. Focusing on the treasurers and finance departments of corporate and commercial clients and financial...

  • Clients Services Specialist

    1 week ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Title: Client Services Specialist - CLO Location: Mumbai, India Corporate Title: Associate Role DescriptionThe Corporate Trust business is responsible for a broad portfolio of conventional debt and securitization transactions and service teams are required to engage directly with transaction parties supporting the administration of...

  • Payment - Client Services Manager - Vice President

    14 hours ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 1,04,000 - ₹ 13,08,780 per year

    JOB DESCRIPTIONJoin a team where your expertise shapes the future of client service in payments. You'll have the opportunity to build lasting relationships with leading corporations and drive impactful solutions. Grow your career in a collaborative environment that values your skills and encourages innovation. Experience professional development and mobility...

  • Payment - Client Services Manager - Vice President

    1 week ago

    Mumbai, Maharashtra, India Chase- Candidate Experience page Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join a team where your expertise shapes the future of client service in payments. You'll have the opportunity to build lasting relationships with leading corporations and drive impactful solutions. Grow your career in a collaborative environment that values your skills and encourages innovation. Experience professional development and mobility while making a...

  • TAS Client Service Analyst

    13 hours ago

    Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    **Job Description:Job Title: TAS Client Service AnalystLocation: Mumbai, IndiaRole DescriptionOverview: Business DivisionDeutsche Banks Corporate Bank (CB) a market leader in cash management, trade finance lending, securities services, and Trust Agency Services.Focusing on the treasurers and finance departments of corporate and commercial clients and...