Customer Relationship Executive
4 days ago
Customer Relationship ExecutiveWe at Innovative Digital Solutions Pvt. Ltd. (IDSPL) are looking for a lively and dedicated Customer Relationship Executive to join our team and ensure our customers get the best possible service. Responsibilities: - Build positive and lasting relationships with customers
- Be the main point of contact for customers
- Introduce customers to new products and services
- Identify customer needs and advise customers on suitable products
- Monitor customer satisfaction and make changes if necessary
- Handle customer queries and complaints, and provide support
- Assist management with customer service projects
- Prepare reports and analyze customer dataRequirements: - Previous customer service or sales experience, preferably in the digital solutions domain
- Excellent communication and interpersonal skills
- Good problem-solving and decision-making skills
- Ability to work in a fast-paced, high stress environment
- Ability to work independently and as part of a team
We're looking for someone who can help us continue to provide our customers with the highest level of service.
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