Program Coordinator

REMOTE - INDIA /

LEARNING - SERVICES DELIVERY /

PERMANENT

/ REMOTE

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

**Role overview**:
We are looking for a competent Program Coordinator to undertake a variety of administrative and program management tasks. You will help in planning and organizing programs and activities as well as carry out essential operational duties. To be an excellent program coordinator, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate the effective management of programs according to the organization’s standards

**Role & responsibilities**:

- To ensure execution of all task assigned in project management tool (wrike, excel etc) within scheduled time
- To update accurate and timely status of all tasks in project management tool
- To assign tasks to relevant team members like webinar specialists etc.
- To timely escalate any gap observed to resp. team leader and course leaders
- To execute and update all errors highlighted in Course Upload by Quality Auditors within 24hours
- To attend all critical calls and course “kick off” calls and maintain trail of all critical minutes and tasks agreed.
- To follow-ups with participants on completing assignments
- To ensure Level 1 grading for all partipcipants and follow-up/ escalate (as and when needed) with course leaders and Grading teams to ensure participant grading is completed in time
- To timely share grading results with concerned team for issuance of certificates
- Support planning and coordination of a program and its activities
- Ensure technology is used correctly for all operations (Webinars, Office Hours, Simulation exercises, Learning Management System, etc.)
- Manage all communications of certificate programs & courses
- Point of Contact for any questions related to certificate across slack, canvas, emeritus app, etc.
- Manage course enrolments, setup of teams, setup of slack, communications with Course Leader, Design Team, and Delivery team
- Manages up to 12 courses per month

**Key skills & qualifications**:

- 3+ years of customer service experience
- Outstanding verbal and written communication skills
- Knowledge of program management and development procedures
- Ability to work with diverse and multi-disciplinary teams
- Excellent time-management and organizational skills
- Tech-savvy, proficient in MS Office
- Detail-oriented and efficient

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.