Voice Process
1 week ago
**Job description**
**Location**: Kochi
**Salary**: ₹16,000 - 20,000 (+Incentives)
Job Overview:
Key Responsibilities:
- Handle inbound and outbound calls from customers, providing exceptional service.
- Respond to customer inquiries in a professional and courteous manner.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve departmental goals and targets.
- Participate in training sessions to enhance product knowledge and customer service skills.
**Requirements**:
- Proficiency in Telugu/Kannada/Hindi and English.
- Previous experience in a voice process or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and handle multiple tasks.
- Basic computer skills and familiarity with CRM systems are an advantage.
- Willingness to work in shifts, if required.
**Benefits**:
- Competitive salary package.
- Performance-based incentives.
- Opportunities for career advancement.
- Comprehensive training and development programs.
Pay: ₹300,000.00 - ₹500,000.00 per year
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Kannada (required)
- Telugu (required)
Work Location: In person
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