Customer Support Associate

3 days ago

Malad Mumbai Maharashtra, India Wehire Talent Solutions Full time

**Job Title: Customer Support Associate - Airbnb**
- Location: Malad West, Mumbai, Maharashtra 400090
- Salary: Based on your last drawn salary and interview performance **(up to ₹28,000 per month)**:

- Shift**:5 days working with 2 rotational offs**:

- Age Limit**:Maximum 40 years**:

- Job Type**:Non-target-based, non-sales role - purely customer interaction**

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information and effective solutions to customer issues.
- Maintain detailed records of customer interactions and resolutions.
- Follow company guidelines, policies, and quality standards.
- Collaborate with internal teams to resolve escalated or complex issues.
- Ensure a positive and seamless customer experience.

**Additional Benefits**:

- AIR COVER - Extra protection and security for guests and hosts.
- Career growth and professional development opportunities.
- A dynamic and supportive work environment.

**Eligibility Criteria**:

- Education: Minimum HSC (12th pass) or Graduate (Freshers are welcome).
- Experience: Prior customer support experience is preferred but not mandatory.

**Skills Required**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer service-oriented mindset.
- Ability to work in a fast-paced environment and handle customer concerns professionally.

**Why Join Us?**
- Work with a globally renowned brand in the travel and hospitality industry.
- Be part of a supportive and growth-driven workplace.
- Gain valuable experience in customer service and enhance your career prospects.

Contact us at [7710817189]

**Job Types**: Full-time, Permanent

Pay: ₹26,000.00 - ₹29,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift
- US shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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