Concierge Agent

2 days ago

Bengaluru Karnataka, India Concept Management Full time

We are hiring

**Role - Concierge Agent - Premium**

**Qualification: Bachelor’s degree or equivalent preferred.**

**Experience - 2 to 4 Years**

**Package - 6 LPA to 8 LPA**

**Location - Whitefield, Bangalore**

**Industries - BPO**

**Job Types: Full-time, Permanent (onsite)**

**Working days: 06**

**Key Responsibilities**
- **Provide end-to-end concierge support including international and domestic travel bookings (flights, hotels, transport), entertainment and event reservations, and personalized lifestyle services such as itinerary planning.**:

- **Think out of the box and evangelize solutions when customer needs fall outside existing SOPs, ensuring customer delight even in ambiguous situations.**:

- **Manage multiple tasks simultaneously while maintaining attention to detail and ensuring customer satisfaction.**:

- **Exercise discretion and cultural sensitivity when dealing with premium customers and sensitive information.**:

- **Collaborate with internal teams and escalate complex issues to Team Leads as necessary for swift resolution.**:

- **Maintain up-to-date knowledge of travel regulations, entertainment options, and lifestyle trends to provide informed recommendations.**:

- **Document interactions and maintain accurate records of customer requests and resolutions in the CRM system.**

**Required Qualifications & Skills**
- **Minimum 2 years’ experience in international processes, preferably within travel, concierge, or premium customer service domains.**:

- **English proficiency equivalent to IELTS 7.5 or above equivalent, with excellent verbal and written communication skills.**:

- **Strong multitasking ability and attention to detail.**:

- **High level of discretion, professionalism, and cultural sensitivity.**:

- **Demonstrated ability to think creatively and independently when SOPs do not provide a solution.**:

- **Ability to work in a fast-paced environment and adapt to evolving client requirements.**:

- **Familiarity with travel booking systems, CRM tools, and concierge operations is an advantage.**

**If interested call us on 8983613369 ( Mon to Sat 11 am to 6 pm)**

**Job Types**: Full-time, Permanent

Pay: ₹50,000.00 - ₹68,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Experience**:

- International Travel booking: 2 years (required)
- Domestic Travel Booking: 2 years (required)

Work Location: In person

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