Manager - Cx & Ops
1 week ago
Job Title Manager - Customer Experience Operations Business Unit CREW Location Bangalore Reporting To Senior Manager - CX Operations About the Role The Manager ensures seamless operations and premium customer experiences for the AI-powered Personal Concierge service The role leads and coordinates frontline teams Captains and Team Leads to deliver efficient fulfillment of mission requests manage live service quality address escalations and safeguard operational continuity overnight Key Responsibilities Service Delivery Oversee end-to-end execution of customer missions raised via the app ensuring prompt assignment resolution and fulfillment throughout the night shift Live Operations Management Actively monitor service dashboards track ticket status and intervene for mission escalations quality issues or urgent client needs Team Supervision Lead and support Team Leads and Captains conduct handover meetings with day shift manage staffing and rotation to ensure continuous coverage Process Adherence Maintain and enforce SOPs for fulfillment and issue handling keeping operations consistent and compliant overnight Quality Experience Drive high-touch customer engagement and personalized service for premium clients uphold CSAT standards and efficient turnaround times Incident Management Respond rapidly to operational issues emergencies or technology outages coordinating with cross-functional teams as required Reporting Maintain nightly logs for mission metrics ticket volumes escalations agent efficiency and provide insightful updates to leadership Key Requirements 5-8 years experience in customer experience service operations or hospitality management-ideally in a premium or technology-enabled environment Demonstrated ability to lead frontline teams 15 members or more in fast-paced shift-based roles Excellent problem-solving crisis management and decision-making skills during off-peak overnight hours Strong operational discipline data-driven mindset and attention to service detail Familiarity with tech-enabled service platforms and basic automation tools Willingness to work night shifts including weekends and holidays as per business rotation Professional communication and stakeholder management skills Openness to work weekends and night shifts on a rotational basis is mandatory Success in this Role You will be successful by delivering uninterrupted overnight service resolving issues quickly keeping teams productive and maintaining high customer satisfaction and operational efficiency in partnership with cross-functional teams and the Senior Manager CX Ops
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▷ Urgent! Assistant Manager
3 weeks ago
Bangalore, Karnataka, India Swiggy Full timeAssistant Manager - Cx Ops Travel Category Bangalore On-Site CREW is a premium personal assistant service designed to save customers time money and effort Tailored to meet the demands of busy professionals CREW offers a comprehensive range of services to simplify their lives and enhance their experiences For travel we handle everything from flight bookings...
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeAbout the Role We’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process...
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CX Project Manager
2 weeks ago
bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process improvements,...
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CX Process Excellence
1 week ago
bangalore, India FirstClub Full timeAbout the RoleWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda.This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do.You will drive process...
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CX Project Manager
2 weeks ago
Bangalore Division, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
1 week ago
bangalore district, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Manager - Cx & Ops (travel)
7 days ago
Bangalore, Karnataka, India Swiggy Full timeBusiness Unit CREW Location Bangalore About the Business Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers The business caters to use cases across travel planning restaurant reservations event and gifting...
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Fusion CX
2 weeks ago
Bangalore, India ACL Digital Full timeExperience 5+ .Fusion CX : CX, CPQ, Marketing, Data Cloud Oracle Eloqua (Oracle Marketing) Oracle Marketing Cloud Campaign Management Oracle Subscription Management Oracle Partner Relationship Management Oracle Data Cloud Oracle CX (Customer Experience) Cloud Product Introduction/Launch Collaboration Oracle Fusion Cloud Sales Oracle Fusion Cloud Customer...
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Software Developer
2 weeks ago
Bangalore, Karnataka, India ORACLE Full timeJob Category Product Development About Oracle Managed Cloud Services Oracle Managed Cloud Services plays a critical role in delivering and supporting best-of-breed cloud solutions to Oracle customers Oracle Managed Cloud Services MCS are designed developed and supported on Oracle Cloud Infrastructure Oracle Cloud Infrastructure is the industry s broadest and...
