CX Process Excellence
6 days ago
We’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process improvements, build and manage CX workflows, analyse data to find actionable insights, and support key programs that directly impact customer experience, efficiency, and quality. Build SOPs, workflows, and guardrails for operations, customer support, and escalations. Partner with product/tech to translate customer problems into clear requirements. Work with Product, Engineering, Category, SCM, and Support teams to align on goals, timelines, and deliverables. Track progress, identify risks, and ensure on-time closures. Data Analysis & Insights Analyse customer tickets, trends, quality metrics, and performance dashboards. Convert data into insights with clear hypotheses and action recommendations. Quality & Escalation Readiness Support creation of SOPs and knowledge bases for production teams. Partner with the ops team to reduce rework, escalations, and repeat issues. Knows tools like Google Sheets, Excel, dashboards, workflow tools, and ticketing tools and builds different dashboards. Work with tech/product on automation ideas, validations, and requirement writing. Required Skills & Experience #3-4 years of experience in CX, Process Excellence, Program Management, Ops Excellence, or Product Ops. # Strong analytical skills (comfortable with Sheets/Excel). # Experience in building SOPs/process documents. #
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeAbout the Role We’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process...
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CX Process Excellence
1 week ago
bangalore, India FirstClub Full timeAbout the RoleWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda.This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do.You will drive process...
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CX Lead
3 days ago
Bangalore, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
bangalore district, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
Bangalore Division, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Project Manager
2 weeks ago
bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Lead
6 days ago
bangalore, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Project Manager
2 weeks ago
Bangalore Division, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
1 week ago
bangalore district, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Fusion CX Sales Cloud
1 week ago
bangalore, India Oracle Full timeDescriptionKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.Excellent techno-functional knowledge and hands-on experience with Oracle Customer Data Management (CDM)Implement CDM rules for...
