CX Lead
3 days ago
WHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance research in cognitive training. We’re here to do the best work of our lives — building products that make minds sharper and healthier. Join us and help shape the future of brain health. WHAT WE’RE LOOKING FOR We’re hiring a CX Lead to elevate support quality, build scalable processes, and turn customer insights into product improvements. You’ll lead a small, high-performing team of 3-4 members, own CX operations end-to-end, coach and upskill the team, shape workflows in Zendesk, and ensure an empathetic, clear tone for a cognitively diverse global user base. RESPONSIBILITIES Quality & Leadership Own CX quality standards and review mechanisms. Coach specialists on tone, clarity, reasoning, and empathy. Detect subtle issues (over-scripting, missed cues, vague explanations). Operations & Process Build scalable Zendesk workflows: routing, tagging, macros, reporting. Analyze recurring issues and reduce ticket volume with product partners. Build and maintain a focused, practical internal knowledge base. Product Insight Represent the user perspective—especially older adults and less tech-savvy users. Provide structured feedback to Product, Engineering, and QA. Identify UX gaps in scoring, onboarding, billing, device behavior, and game performance. AI & Automation Identify where AI/automation should and shouldn’t be used. Prioritize safe, high-value automation inside Zendesk (agent-assist, workflows). Set guardrails to avoid cognitive-score inaccuracies or impersonal tone. Team Development Mentor CX specialists, onboard new hires, and build skill-development plans. Track productivity and foster a calm, user-centric culture. WHAT YOU HAVE 8–10 years in CX/support Excellent written communication (Email support - a must have) Worked with US customers (consumer or SAAS) 3+ years leading or mentoring a team. Strong analytical and root-cause skills. Deep hands-on experience with Zendesk.
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CX Lead
6 days ago
bangalore, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
Bangalore Division, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
bangalore district, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Project Manager
2 weeks ago
bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
2 weeks ago
Bangalore Division, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
1 week ago
bangalore district, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Oracle CX Cloud Consultant
2 weeks ago
bangalore, India VIRTUOS Full timeJob Title: Oracle CX Cloud Consultant Location: Gurgaon or Remote Job Type: Full-time Experience: 3–8years Industry: Information Technology & Services Company: Virtuos Digital Limited Website: Position Overview: Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impact consulting team. In this role, you will...
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Oracle CX Cloud Consultant
2 weeks ago
bangalore, India VIRTUOS Full timeJob Title: Oracle CX Cloud Consultant Location: Gurgaon or Remote Job Type: Full-time Experience: 3–8years Industry: Information Technology & Services Company: Virtuos Digital Limited Website: Position Overview: Virtuos is seeking an experienced Oracle CX Cloud Consultant to join our high-impact consulting team. In this role, you will work on...
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Manager - Cx & Ops
1 week ago
Bangalore, Karnataka, India Swiggy Full timeJob Title Manager - Customer Experience Operations Business Unit CREW Location Bangalore Reporting To Senior Manager - CX Operations About the Role The Manager ensures seamless operations and premium customer experiences for the AI-powered Personal Concierge service The role leads and coordinates frontline teams Captains and Team Leads to deliver efficient...
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Senior CX Analyst
3 weeks ago
bangalore, India Indegene Full time#Experience on Qualtrics Platform is Mandatory We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...
