CX Process Excellence
6 days ago
About the Role We’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process improvements, build and manage CX workflows, analyse data to find actionable insights, and support key programs that directly impact customer experience, efficiency, and quality. An excellent role for someone who wants to learn fast, own end-to-end workstreams, and grow in a dynamic startup environment. Key Responsibilities 1. Process Design & Improvement Map customer journeys, identify gaps, and redesign processes for efficiency and better CX. Build SOPs, workflows, and guardrails for operations, customer support, and escalations. Partner with product/tech to translate customer problems into clear requirements. 2. Program Management & Cross-functional Execution Drive small to mid-sized CX or Ops improvement programs end-to-end. Work with Product, Engineering, Category, SCM, and Support teams to align on goals, timelines, and deliverables. Track progress, identify risks, and ensure on-time closures. 3. Data Analysis & Insights Analyse customer tickets, trends, quality metrics, and performance dashboards. Convert data into insights with clear hypotheses and action recommendations. Build simple reports/trackers to monitor impact. 4. Quality & Escalation Readiness Support creation of SOPs and knowledge bases for production teams. Partner with the ops team to reduce rework, escalations, and repeat issues. Identify root causes and drive preventive actions. 5. Tools & Automation Awareness Knows tools like Google Sheets, Excel, dashboards, workflow tools, and ticketing tools and builds different dashboards. Work with tech/product on automation ideas, validations, and requirement writing. Required Skills & Experience 3-4 years of experience in CX, Process Excellence, Program Management, Ops Excellence, or Product Ops. Strong analytical skills (comfortable with Sheets/Excel). Experience in building SOPs/process documents. Good understanding of customer journeys in e-commerce, D2C, or quick-commerce setups. Strong stakeholder management skills, ability to work with cross-functional teams. Exposure to tools (ticketing systems, dashboards, automation/workflow tools). Excellent communication-crisp, structured, and problem-solving oriented. High ownership, attention to detail, and ability to thrive in fast-paced environments.
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CX Process Excellence
1 week ago
bangalore, India FirstClub Full timeAbout the RoleWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda.This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do.You will drive process...
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process improvements,...
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CX Lead
3 days ago
Bangalore, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
bangalore district, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Lead
4 days ago
Bangalore Division, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Project Manager
2 weeks ago
bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Lead
6 days ago
bangalore, India Lumos Labs (Lumosity) Full timeWHO WE ARE We’ve been obsessed with brains. We believe everyone deserves a sharper, healthier mind. More than 100 million people turn to Lumosity to boost focus, strengthen memory, and think faster — making brain training part of their everyday lives. We also support the Human Cognition Project, collaborating with over 90 university partners to advance...
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CX Project Manager
1 week ago
bangalore district, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
2 weeks ago
Bangalore Division, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Fusion CX Sales Cloud
7 days ago
bangalore, India Oracle Full timeDescriptionKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud, DCS, and Partner Relationship Management) Cloud solutions.Excellent techno-functional knowledge and hands-on experience with Oracle Customer Data Management (CDM)Implement CDM rules for...
