
Manager - Cx & Ops
4 weeks ago
Business Unit CREW Location Bangalore About the Business Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers The business caters to use cases across travel planning restaurant reservations event and gifting arrangements document assistance hyperlocal pick-ups and more - all fulfilled seamlessly Role Overview We seek a Manager - CX Operations to lead world-class service and operational excellence for the travel vertical You will oversee the complete fulfillment journey-from request to solution-via frontline teams drive superior customer experiences implement process improvements and collaborate with tech to maximize travel automation and personalization Key Responsibilities Travel Service Excellence Oversee premium travel planning recommendations bookings and fulfillment for customer requests monitor live missions for smooth execution and timely escalation handling Operations Management Lead and coach Team Leads and Captains specializing in travel optimize assignment resolution speed and captain productivity on travel tickets Process Innovation Develop and refine SOPs specific to travel fulfillment ticketing cancellations changes and emergency requests ensure operational consistency and compliance Tech Collaboration Work with engineering and product teams to enable AI-driven travel workflows enhance intelligent itinerary building and automate routine reservations Workforce Planning Hire train and schedule adequate staff with travel expertise ensuring seamless coverage across service hours-including weekends on a rotational basis Quality and Performance Use operational and customer data to spot trends identify bottlenecks drive service improvements and maintain elevated customer satisfaction throughout the travel experience Key Requirements From good Tier 1 2 colleges 5 -8 years experience in tech based B2C companies or travel operations Demonstrated ability in managing large shift-based teams and leading customer fulfillment in travel tourism verticals Strong operational discipline crisis management and data-driven approach to problem-solving Tech-savvy mindset with experience of AI-enabled service delivery and automation in travel planning High attention to detail and commitment to service excellence for affluent customers Professional stakeholder management and communication skills Must be open to working weekends and holidays on a rotational schedule Success in this Role Success will be measured by delivering personalized seamless travel solutions optimizing team productivity and turnaround times maintaining best-in-class customer satisfaction and service reliability and increasing the proportion of travel requests fulfilled through intelligent automation
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Cx strategy manager
2 weeks ago
Bangalore, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps...
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CX Strategy Manager
2 weeks ago
Bangalore, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...
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CX Strategy Manager
2 weeks ago
Bangalore, India Licious Full timeRole Overview As the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for...
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CX Strategy Manager
2 weeks ago
bangalore, India Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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CX Strategy Manager
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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Cx- Escalation
2 weeks ago
Bengaluru, Karnataka, India Epifi Technologies Full time**Who we are**:Fi is a money management app that listens to your needs, understands your wants, and gently nudges you to achieve your financial goals. On the inside, we’re a deep-tech startup that’s building a highly innovative and secure financial hub for a digital-first generation. **Why you should work with us**:We are about doing the right thing...
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CX Transformation Expert
5 days ago
bangalore, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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Program Manager
4 days ago
bangalore, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Principal Genesys Cloud Cx Consultant
3 weeks ago
Bangalore, Karnataka, India Miratech Full timeCompany Description Miratech helps visionaries change the world We are a global IT services and consulting company that brings together enterprise and start-up innovation Today we support digital transformation for some of the world s largest enterprises By partnering with both large and small players we stay at the leading edge of technology remain...
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Oracle Fusion Cloud Cx Marketing
4 days ago
Bangalore, Karnataka, India ORACLE Full timeJob Category Product Development Oracle Customer Success Services As a key member of Oracle Customer Success Services we will join an international network of experts dedicated to driving customer success through innovation and expertise Our One Oracle approach ensures we will be part of a team delivering comprehensive end-to-end services and solutions that...