Manager - Cx & Ops (travel)
7 days ago
Business Unit CREW Location Bangalore About the Business Swiggy is building a premium lifestyle and travel service that combines AI-powered technology with a dedicated human concierge team to bring unparalleled convenience in lives for high-value customers The business caters to use cases across travel planning restaurant reservations event and gifting arrangements document assistance hyperlocal pick-ups and more - all fulfilled seamlessly Role Overview We seek a Manager - CX Operations to lead world-class service and operational excellence for the travel vertical You will oversee the complete fulfillment journey-from request to solution-via frontline teams drive superior customer experiences implement process improvements and collaborate with tech to maximize travel automation and personalization Key Responsibilities Travel Service Excellence Oversee premium travel planning recommendations bookings and fulfillment for customer requests monitor live missions for smooth execution and timely escalation handling Operations Management Lead and coach Team Leads and Captains specializing in travel optimize assignment resolution speed and captain productivity on travel tickets Process Innovation Develop and refine SOPs specific to travel fulfillment ticketing cancellations changes and emergency requests ensure operational consistency and compliance Tech Collaboration Work with engineering and product teams to enable AI-driven travel workflows enhance intelligent itinerary building and automate routine reservations Workforce Planning Hire train and schedule adequate staff with travel expertise ensuring seamless coverage across service hours-including weekends on a rotational basis Quality and Performance Use operational and customer data to spot trends identify bottlenecks drive service improvements and maintain elevated customer satisfaction throughout the travel experience Key Requirements From good Tier 1 2 colleges 5 -8 years experience in tech based B2C companies or travel operations Demonstrated ability in managing large shift-based teams and leading customer fulfillment in travel tourism verticals Strong operational discipline crisis management and data-driven approach to problem-solving Tech-savvy mindset with experience of AI-enabled service delivery and automation in travel planning High attention to detail and commitment to service excellence for affluent customers Professional stakeholder management and communication skills Must be open to working weekends and holidays on a rotational schedule Success in this Role Success will be measured by delivering personalized seamless travel solutions optimizing team productivity and turnaround times maintaining best-in-class customer satisfaction and service reliability and increasing the proportion of travel requests fulfilled through intelligent automation
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▷ Urgent! Assistant Manager
3 weeks ago
Bangalore, Karnataka, India Swiggy Full timeAssistant Manager - Cx Ops Travel Category Bangalore On-Site CREW is a premium personal assistant service designed to save customers time money and effort Tailored to meet the demands of busy professionals CREW offers a comprehensive range of services to simplify their lives and enhance their experiences For travel we handle everything from flight bookings...
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Manager - Cx & Ops
1 week ago
Bangalore, Karnataka, India Swiggy Full timeJob Title Manager - Customer Experience Operations Business Unit CREW Location Bangalore Reporting To Senior Manager - CX Operations About the Role The Manager ensures seamless operations and premium customer experiences for the AI-powered Personal Concierge service The role leads and coordinates frontline teams Captains and Team Leads to deliver efficient...
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeAbout the Role We’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process...
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CX Project Manager
2 weeks ago
bangalore, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Process Excellence
6 days ago
Bangalore, India FirstClub Full timeWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda. This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do. You will drive process improvements,...
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CX Process Excellence
7 days ago
bangalore, India FirstClub Full timeAbout the RoleWe’re looking for a strong, hands-on Associate who can support and scale our Customer Experience process excellence agenda.This role calls for someone who enjoys solving problems, can work seamlessly across product, ops, engineering, and category, and brings structure, agility, and ownership to everything they do.You will drive process...
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CX Project Manager
2 weeks ago
Bangalore Division, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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CX Project Manager
1 week ago
bangalore district, India Furlenco Full timeAbout Furlenco Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back. All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and...
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Travel Consultant
2 weeks ago
Bangalore, Karnataka, India BCD Travel Full timeYour ideas can drive the future of corporate travel Join BCD and challenge the status quo Travel Consultant Full time Bangalore India As a Travel Consultant you are the face of our company You ll communicate and respond to requests for current and new clients helping them travel smart and achieve more Do you communicate effortlessly and have customer service...
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Travel Consultant I
3 weeks ago
Bangalore, Karnataka, India BCD Travel Full timeYour ideas can drive the future of corporate travel Join BCD and challenge the status quo Senior Travel Agent Full time Bangalore India As a Senior Travel Consultant you are the face of our company You ll communicate and respond to requests for current and new clients helping them travel smart and achieve more Do you communicate effortlessly and have...
