Customer Support Executive

5 days ago

PimpriChinchwad Maharashtra, India Pune Spice Mill Private Limited Full time

Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Education**:

- Bachelor's (preferred)

**Location**:

- Pimpri-Chinchwad, Maharashtra (required)

Work Location: In person

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