Associate Customer Care Representative

1 week ago

Remote, India Rocket Software Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

Job Description Summary:
Essential Duties & Responsibilities:

- Independently process customer requests accurately and promptly, and escalate as appropriate.
- Ensure data accuracy and integrity by following established guidelines.
- Collaborate inter-departmentally to promote effective lines of communication that facilitate prompt responses and resolutions to customer requests.
- Maintain and build positive employee and customer relationships.
- Provide frequent feedback and suggestions to support an environment of continuous process improvement.
- Assume additional responsibilities, projects, and tasks as directed by management.
- Will be required to be on call weekends on a rotating basis.
- Will be required to cover other shift hours when required.

Experience & Qualifications:

- 1-2 years of related customer support or customer engagement experience
- Excellent customer service skills, (experience in a customer service position is preferred)
- Provide professional customer service even in the face of difficult client crisis
- Advanced written and verbal communication skills
- Great organizational, listening, and interpersonal skills - reassuring and self-assured in the face of difficult situations - demonstrated active listening and customer care
- Good research, planning, and problem-solving skills
- Basic computer and operating system knowledge
- Preferred Qualifications:

- Multilingual skills


Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_

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