Techincal Customer Care Representative

3 days ago

Remote, India Harris Computer Systems Full time

Business Unit:
At Globys we engineer and deliver world-class, industry leading B2B portal solutions for the world’s largest telecom carriers, including T-Mobile, One.nz, TELUS, Lumen and TELSTRA. We’ve leveraged our past success to extend our portal solution to span the entire customer journey (buy, manage, pay, analyze). Microsoft, Apple, Coca-Cola, Google, Wells Fargo, and US Navy are just a few of the 500,000+ business customers that rely on Globys’ solutions (via their carrier) to optimize the management of their mobile devices.

Job Summary:
We are looking for a Technical Customer Care Representative to be our primary point of contact in a 24X7 department, helping our customers and being the voice of the customer internally at Globys.

The nature of the support is related to technical service requests, requests for information, and incident control and communication whether due to a software defect or an error in the service.

Primary Functions:

- Quickly become a technical Subject Matter Expert (SME) on the Globys suite of products
- Acknowledge customer issues promptly, process correspondence, and undertake telephone duties
- Reproduce customer issues, determine workarounds and escalate to tier 2/3 Support as necessary
- Respond to customer functionality questions and provide informal training
- Gather supporting data from multiple sources to aid in determining incident Root Cause Analysis (RCA)
- Drive support queries and tickets to resolution and provide updates internally and externally
- Engage appropriate cross functional team members (engineers, QA, Operations) with action items
- Ensure all work is dealt with accurately and followed up daily
- Create accurate daily shift handoff reports
- Communicate often with customers—daily updates for all incidents
- Create metrics reports, presentations, and training materials as requested
- Cover other team areas or duties as required

Work Mode: Remote
Shift Timings: 3:30 pm to 12:30 am IST
Location: Remote India

What We Are Looking For:

- (Mandatory Qualifications & Skills)_
- Proficient with Microsoft Office Suite; primarily Outlook, Word, Power Point, and Excel
- Ability to script solutions in one or more scripting languages, e.g. PowerShell, Python, BASH are a plus

Soft Skills/ Behavioral Skills:

- Good Communication and Collaboration.
- Possess strong analytical skills to understand requirements
- Can prioritize and manage your time well
- Demonstrate excellent verbal and written communication skills in English
- Can work independently, but most importantly, as a team player

Benefits:

- Annual Public Holidays as applicable
- 30 days total leave per calendar year
- Mediclaim policy
- Lifestyle Rewards Program
- Group Term Life Insurance
- Gratuity
- ...and more

  • Customer Care Representative

    5 days ago

    Remote, India Synergistic Research International Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Position: Customer Care Representative (Remote – Malayalam is a Must)Company: AyurSure Wellness Pvt. Ltd.Product: Relieva – Releases Pain from Day ThreeLocation: RemoteEmployment Type: Full-TimeAbout AyurSureAyurSure is committed to blending ancient Ayurvedic wisdom with modern standards of quality and trust. Our flagship product, Relieva, is an...

  • Customer Care Representative

    3 weeks ago

    Pacific Remote Islands Marine National Monument, India Synergistic Research International Full time

    Position: Customer Care Representative (Remote – Malayalam is a Must) Company: AyurSure Wellness Pvt. Ltd. Product: Relieva – Releases Pain from Day Three Location: Remote Employment Type: Full-Time About AyurSure AyurSure is committed to blending ancient Ayurvedic wisdom with modern standards of quality and trust. Our flagship product, Relieva, is an...

  • Customer Service Representative

    1 week ago

    Remote, India Ankit Enterprises Full time

    **Urgent Hiring Open** **customer care representative** **Work from home (Remote Job)** 1. Experience: Freshers Can Apply 3. Must have Bachelor's degree 4. Salary - 12k to 15k CTC Computer with Intel i5 processor or i3 processor. Minimum 8GB RAM. **Interested Share resume - 9027007184 only WhatsApp Do not Call.** **Job Types**: Full-time,...

  • Health Care Software Sales Representative

    1 week ago

    Remote, India Getup Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Advertisement – Health Care Software Sales Representative (Telecaller)Company: Getup Solutions / GetCare360 (NDIS & Aged Care Software)Location: India (Any City / Work-from-office / Hybrid options available)Job Type: Full-time / Part-timeAbout UsWe are a leading digital transformation company in Australia, providing NDIS and Aged Care software...

  • Customer Care Executive

    1 week ago

    Remote, India Astroyogi Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Customer Care Executive - Looking for Customer Care Executives for In house Inbound Domestic Call Centre. Candidate shouldhave good communication skills & flair towards customer service.Roles and Responsibilities - Answer inbound calls as well as assist customers who have queries. Flexible to work on rotational shifts 24*7. Resolving problems by...

  • Customer Care Executive

    2 weeks ago

    Remote, India Enies Healthcare Pvt Ltd Full time ₹ 15,000 - ₹ 1,80,000 per year

    Job Title: Customer Care Executive (Work from Home)Location: Remote (Work from Home)Salary: ₹15,000 – ₹18,000 per monthExperience: 1–2 yearsEmployment Type: Full-TimeJob Description:We are looking for a dedicated and customer-oriented Customer Care Executive who can effectively communicate in multiple languages. The ideal candidate should have strong...

  • Customer Care Associate

    3 days ago

    Remote, India Aurasa Full time

    To connect, build, and grow Dermetologists Network for our international range of professional skincare products. To get trained and learn from international experts in customer care, communication and business development. Pay: From ₹5,000.00 per month **Benefits**: - Work from home Schedule: - Monday to Friday - Morning shift Supplemental pay...

  • Customer Care Executive

    5 days ago

    Remote, India ENTITLED SOLUTIONS PRIVATE LIMITED Full time

    **Responsibilities: Customer Care II Problem Solvin**g - Managing incoming calls and customer service inquiries. - Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. - Follow up to ensure that appropriate actions are taken on customer requests. - Refer unresolved customer...

  • Customer Care Executive

    1 day ago

    Remote, India 8MH Organic Full time

    Customer Care & Marketing Resource - REMOTE **About Us**: 8MH Organic curates unique and unforgettable travel experiences, connecting people with nature's beauty. We offer distinctive stays in villas, boutique hotels, and farmstays across India and beyond, all while promoting sustainable travel practices. **About the Role**: Are you a customer service...

  • Customer Service Representative

    1 week ago

    Remote, India Kabru consulting Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    THIS IS A WORK FROM HOME JOB FOR A FEMALE CUSTOMER SERVICE REPRESENTATIVE ONLY, AS THE TEAM CURRENTLY CONSISTS OF FEMALE STAFF. THIS IS AN IMMEDIATE REQUIREMENTPosition: Customer Service RepresentativeWork Type: Remote (Work from Home)Shift Basis: Morning, Afternoon, or Night (as per roster)Schedule: 5 days a weekGender Preference: Female Candidates OnlyYou...