Customer Support Representative

1 day ago


Remote, India FlokX Full time

**Company Overview**:
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Designation: *

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Customer support representative
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Reports To*

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Operation Coordinator
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Job Overview:
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We’re looking for a results-driven customer support representative with excellent interpersonal skills to seek out and engage customer prospects actively.
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Responsibilities and Duties:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

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Qualifications:

- Speaking fluency in Telugu, Kannada, Hindi and English
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with MS Excel/CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

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**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Remote: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (preferred)
- Kannada (required)
- Telugu (required)



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