Student Support Executive
2 weeks ago
**Job Title: Student Support Executive**
**Organisation: Toprankers Edtech Solutions private limited**
**Location**: MP Nagar, Bhopal
**Work Mode**: Work from Office
- **Timings: 12 PM - 9 PM**_
**Job Summary**:
**Key Responsibilities**:
- Assist students with their queries regarding course offerings, registration, and exams.
- Provide guidance on account-related issues, payment processes, and technical support.
- Maintain accurate records of student interactions and ensure follow-up.
- Offer timely and effective resolution of student complaints and concerns.
- Coordinate with other departments to ensure student satisfaction.
- Help students with platform navigation and accessing study materials.
- Ensure students are aware of relevant updates, events, and deadlines.
**Requirements**:
- Good communication skills (both written and verbal).
- Ability to handle multiple tasks and work in a fast-paced environment.
- Previous experience in customer service or student support is a plus.
- Proficiency in using CRM systems or customer support tools is a plus.
**Job Types**: Full-time, Permanent
Pay: Up to ₹23,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- Are you comfortable with the shift timings (12 PM - 9 PM)?
- If Working, what is your current salary in LPA?
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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