Customer Service Spec I

1 week ago

Bengaluru Karnataka, India HireRight Full time

**About HireRight**:
**Overview**:
The Customer Service Specialist I works with clients and their applicants to
facilitate accuracy and timely resolution to their requests. Individuals in this
be handled professionally and in a timely manner, adhering to company
policies and procedures.

**Responsibilities**:
chat.
- Field and resolve issues of low to moderate complexity; escalate more difficult

issues
- Handle routine support activities such explain results (for a credit report,

driving record, etc.) to clients or applicants, instruct users on entry into online
administration functions, make requests for additional items to support an
investigation, distribute mail and faxes, and other functions as assigned
- Provide great customer service to ensure every contact feels they are

important.
- Ensure adherence to Guidelines, regulations and processes where applicable

while exercising judgment and reasoning abilities in order to solve problems.
- Identify and send new sales leads (such as current client referrals) to a

Business Development Manager

**Qualifications**:
H.S. Diploma Required Associates Degree or Higher Preferred

Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background
Screening or other regulated industry
Strong computer skills, including internet, Word, Excel, Outlook and PC Based
Excellent written and verbal communication skills in English including proper
grammar.
Typing at 30 WPM
Listening Skills
Strict Confidentiality Standards
Ability to adhere to processes, procedures and guidelines during the execution
of tasks and assignments.
Demonstrated ability to provide a high level of quality customer service

Entry level for support roles with no or very little prior experience.
Works on simple and repetitive routines in standardized work.
Acquiring basic skills of basic routine operations, following step-by-step
procedures requiring little or no previous experience.
Daily supervision is required.
Does not need to know about the organization in order

**What do we offer**:
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

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