Mgr I Customer Service

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Search Jobs Search Jobs Apply now Start Please wait Job Title MGR I CUSTOMER SERVICE Posting Start Date 7 1 25 Job Overview This position a leading position is in a fast-paced business environment for B2B customer support team Trade SCM where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual department You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues And under SCM Product availability has to be assured from different vendors TE Intraco locations from EMIA USA This responsibility includes collaboration between both on site and virtual resources as necessary You will also partner on the process improvement projects developing training material reports and lead implementation as necessary Responsibilities RESPONSIBILITIES Customer Service Manage a team of 4-5 Advance best in class customer relations via Quality Delivery Innovation and Responsiveness Develop Lead customer engagement projects and processes focused onIncreasing customer forecast accuracy Review demand forecasts and order priority with production planning control team establish supply schedules for raw material based on production schedule in S OP meetings Resource and capacity planning for work load assessment Developing behavior analytics which enhance proactive customer engagement focused on minimizing waste and increasing the customer experience Lead lean business process strategy process transformation performance improvement management talent development and mind-set Represent Customer Care during customer visits to build high level relationships and facilitate mutually beneficial projects Partner with sales to develop support opportunities which contribute to ECE Maintaining consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics Lead customer chargeback data analysis Proactively identify and prioritize systems analytic pain points while managing organizational expectations for solutions Trade Supply Chain Management Manage a team of 4-5 To focus on part availability on time delivery to the customer Quality and Cost Reduction by utilizing resources effectively Driving supply chain and logistics excellence and ensuring the compliance of all statutory requirements in order to achieve Business goals Provide innovative planning and logistics solutions to find and implement efficiencies with cross-functional teams Drive and assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities to deliver superior service Build sustainable relationships and trust with vendors and internal customers through open proactive communication Use of technological tools and internal data to generate reports that detail efficiencies as well as areas needing improvement Coordination with TE Intraco plants for material availability as per customer CRD Required Skills EDUCATION KNOWLEDGE Bachelor s degree preferred MBA CRITICAL EXPERIENCE 15 years relevant customer experience management background required SAP - 10 years experience Extensive transactional working experience in manufacturing industry under CS Supply chain Knowledge understanding of Customer Relationship Management CRM systems Preferred experience of Aerospace and Defense COMPETENCIES Expert functional domain knowledge in Order management Supply chain Demand management Ability to persevere in the presence of intense customer organizational pressure Practices attentive and active listening while demonstrating command skills so that timely solutions are obtained within a large diverse organization Knowledge of MIS Reporting and Analysis tools such as Microsoft excel Power Point power BI Demonstrates high level of decision making and knowledge within the transportation Industry Good level of soft skills pertaining to customer support Competencies Managing and Measuring Work Building Effective Teams Motivating Others Values Integrity Accountability Inclusion Innovation Teamwork SET Strategy Execution Talent for managers Job Locations Bangalore Karn taka 560066 India Travel Required 25 to 50 Requisition ID 136582 Workplace Type External Careers Page Customer Service Apply now Start Please wait TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities All CVs resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place If an agency agreement is in place submissions are position specific General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation Please no phone calls or emails 2023 TE Connectivity Corporation All Rights Reserved x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site such as by remembering your login details optimizing video performance or providing us with information about how our site is used You may freely choose to accept or decline these cookies at any time Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos Advertising Cookies These cookies serve ads that are relevant to your interests You may freely choose to accept or decline these cookies at any time Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies Show More Details Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn