Customer Service Assistant I

2 weeks ago

Pune Maharashtra, India Mouser Electronics Full time

**Title: Customer Service Assistant I**
**Location: India**

The Customer Service Assistant is responsible for supporting department objectives by entering and retrieving data through custom or other software to provide optimal customer experience, and supporting customer service initiatives.

**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
- Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company's total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
- Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
- Exhibits desire and ability to advance

**SKILLS & CERTIFICATIONS**
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Ability to type data for long periods of time.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
- Neat and legible handwriting.

**REQUIREMENTS**
- Requires any Bachelor's degree.

Category: Sales/Customer Service

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • Customer Assistance

    1 week ago

    Kharadi, Pune, Maharashtra, India Bandoo Service Full time

    Job Title: Customer Assistance.(Lift Assitance) Location: Pune Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistance cum Superviser. In this role, you will be responsible for ensuring a positive experience for client by providing information and assistance and supervising the task, Your role is...

  • Customer Service Specialist

    1 week ago

    Pune, Maharashtra, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OpportunityThe Fresher Service Coordinator is a vital role that involves recruiting and training customer service or human resources employees. They will also manage employee schedules, act as a liaison between clients and the company, answer client and customer questions, and address and resolve any issues and complaints.Main Responsibilities:• Hiring...

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 28,00,000

    Job Title: Customer Service SpecialistAbout the Role: We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Specialist.Main Responsibilities:Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Collaborates: Building partnerships and working...

  • Customer Service Associate kannada

    1 week ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Support I

    2 weeks ago

    Mumbai, Maharashtra, India ConnectWise Full time

    ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...

  • Customer Support I

    5 days ago

    Mumbai, Maharashtra, India ConnectWise Full time

    _ConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...

  • Malayalam Customer Service

    1 week ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Service Assistant

    1 week ago

    Pune, Maharashtra, India 10x Growth Accelerator Full time

    Job Description: Customer Success Associate Position: Customer Success Associate Work Mode: Work From Office **Salary**: ₹23,00,000 to ₹27,00,000 CTC (depending on process and experience) Key Responsibilities: Assist customers via multiple channels and resolve their issues. Deliver accurate product and service information. Listen to concerns, offer...

  • Customer Service Assistant

    7 days ago

    Pune, India Prodigy Technologies Full time

    Provide assistance to customer services personnel. Organize and schedule customer orders to an appropriate department. Ensure customer orders are met on time. Interact with customers to know their requirements and needs. Resolve conflicting and complex issues relating to customer services. Ensure dispatching and shipping of products is met with customer...

  • Customer Service Assistant

    2 weeks ago

    Pune, Maharashtra, India AMF Synergy Vision Full time

    **Job Purpose Summary** Within the role of Customer Services Advisor, you will be tasked with delivering high quality customer centric solutions and being vocal about providing insights on what does not work for customers. You will have an opportunity to deal with a ‘moment of truth’ and it will be up to you on how well you do to turn it into a...