
Customer Service Representative
3 days ago
**Job Title**: Customer Support Agent - Premium Chat Process
**Job Type-** Work from Office
**Location-**Lucknow
**Employment Type**: Full-Time
**Shift**: Rotational (24x7)
**Salary**: ₹18,000 to ₹35,000 per month
**Eligibility Criteria**:
- Graduate in any discipline from a recognized institution
- Minimum 1 year of experience in a **premium chat support process**:
- Proficient in **written and spoken English**:
- Must successfully clear the **Versant Level 6 Assessment** (Language and Communication Test)
- Strong typing skills (minimum 25 WPM with high accuracy)
- Familiarity with **CRM tools** and **chat support platforms**:
- Ability to work effectively under pressure in a **fast-paced, customer-centric environment**
**Key Responsibilities**:
- Provide prompt and efficient **real-time chat support** to customers, assisting with:
- Order status and tracking
- Delivery issues
- Cancellations and refunds
- General inquiries and account-related concerns
- Collaborate with **delivery partners**, **restaurants**, and **store teams** to ensure timely resolution of issues
- Demonstrate **empathy**, **professionalism**, and a **solution-oriented approach** in every interaction
- Maintain high levels of **customer satisfaction** and build trust through effective communication
- Adhere to internal **quality standards**, **response time metrics**, and **performance KPIs**:
- Keep detailed and accurate records of customer interactions in the CRM system
- Stay updated with product knowledge, company policies, and service updates
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
- Shift allowance
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 9136626418
Expected Start Date: 15/05/2025
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