
Contact Center Voice Agent
4 days ago
He/She will be responsible for making and receiving outbound/inbound calls.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following the provided “scripts” when handling different topics.
- Will strive towards going beyond the assigned target and achieve best possible conversion rate.
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our CRM Database by documenting everything
**Requirement**:
- Exceptional interpersonal, Sales, problem-solving, verbal (US accent) and written communication Skills
- Versant 6 Certified
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
**Educational Qualification Requirement**:
- Minimum Graduate in any stream Desired Experience
- 2 Years of International Outbound Sales experience (US)
- Prior experience in Health Care or Mass Tort Domain Preferred
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹28,799.97 - ₹64,844.28 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of experience do you have in US Market?
**Education**:
- Bachelor's (preferred)
**Experience**:
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
- BPO: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (required)
- Health insurance
-
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