System Administrator Bpo

Job Position: System Administrator ( Voice ) (L1)

Location: Noida

Educational Qualification: Any Graduate / BE / B-Tech

Professional Qualification: MCSE/ MCSA Certified

Experience: Min 2-3 year

**Job Description**:

- Should have experience in configuration and troubleshooting high-end networks
- Excellent knowledge of VoIP and SIP
- Good experience in Free SWITCH
- Good knowledge of Linux
- Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS,
- Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX)
- Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc
- Good knowledge of sip, fail2ban & IPtables Should have experience in installation &
configuration of Product
- Should have Good troubleshooting skills
- Excellent communication skill & should be able to communicate & write in English
- Good experience in Client Support
- Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN
- Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1, PRI,

QSIG, and analog trunking
- Experience/knowledge of the Contact Center environment, including call flow, CTI

integration, Reporting and Work Force Management.
- Advance knowledge of SIP based telephony architectures, Unified Communications

technology and Application Servers.
- Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc.
- Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc.
- Desirable skills and experience include, WebRTC.
- Hands-on knowledge of linux/unix commands.
- Energetic, self-motivated individual with excellent English communication skills.
- Customer management and engagement skills.
- Skill to connect and manage various stakeholders (external and/or internal).
- Strong telecommunications and IP networking background in troubleshooting and technical

support
- Strong understanding of voip protocols like SIP, H232, MGCP.
- Advance knowledge of SIP based telephony architectures, Unified Communications
- technology Skills: Linux,Asterisk,pbx Opensips,Elastix,Trixbox,VOIP,SIP,H.323,MGCP,MPLS,
- Voice over IP,SS7,Technical Support,Customer Support,Technical Support Engineer,Voice

Support
- Required Experience:

- At least 2 year of experience in a call-center environment
- Knowledge and experience in using a dialer system of various makes and models in domestic

business
- Know how on all Telecom resources like PRI, SIP Trunk, MPLS and VoIP.
- Basic statistics knowledge and ability to comprehend and analyze dialer-output data.
- Working knowledge of ACD, IVR, Logger, Various call reporting SWs.
- Knowledge of auto-dialer operation/concepts
- Understanding of database-design principles, data structures and optimizations
- Critical thinking skills and the ability to use logic and reasoning to identify the strengths and

weaknesses of alternative solutions, conclusions or approaches to problems
- Strong time management and the capability to execute multiple tasks and priorities in a dynamic

environment.
- Excellent oral and written communication skills

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹368,776.22 - ₹430,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- System administrator BPO: 3 years (preferred)

**Speak with the employer**
+91 9654546181