System Administrator Bpo

Job Position: System Administrator ( Voice ) (L1) Location: Noida Educational Qualification: Any Graduate / BE / B-Tech Professional Qualification: MCSE/ MCSA Certified Experience: Min 2-3 year **Job Description**: - Should have experience in configuration and troubleshooting high-end networks - Excellent knowledge of VoIP and SIP - Good experience in Free SWITCH - Good knowledge of Linux - Good knowledge in any other open source VoIP solutions like Asterisk, OpenSIPS, - Good Knowledge of Telecom Protocols (Voip,SIP,H323,ISDN & PBX) - Good experience in troubleshooting issues using tools like wireshark, tcp dump, etc - Good knowledge of sip, fail2ban & IPtables Should have experience in installation & configuration of Product - Should have Good troubleshooting skills - Excellent communication skill & should be able to communicate & write in English - Good experience in Client Support - Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN - Good experience and knowledge of Telephony protocols,Call Center, interfaces, T1, E1, PRI, QSIG, and analog trunking - Experience/knowledge of the Contact Center environment, including call flow, CTI integration, Reporting and Work Force Management. - Advance knowledge of SIP based telephony architectures, Unified Communications technology and Application Servers. - Desirable understanding of protocols like DNS, NAT, RADIUS, SNMP, etc. - Desirable working knowledge of tools like ethereal/wireshark/tcpdump/sipp/etc. - Desirable skills and experience include, WebRTC. - Hands-on knowledge of linux/unix commands. - Energetic, self-motivated individual with excellent English communication skills. - Customer management and engagement skills. - Skill to connect and manage various stakeholders (external and/or internal). - Strong telecommunications and IP networking background in troubleshooting and technical support - Strong understanding of voip protocols like SIP, H232, MGCP. - Advance knowledge of SIP based telephony architectures, Unified Communications - technology Skills: Linux,Asterisk,pbx Opensips,Elastix,Trixbox,VOIP,SIP,H.323,MGCP,MPLS, - Voice over IP,SS7,Technical Support,Customer Support,Technical Support Engineer,Voice Support - Required Experience: - At least 2 year of experience in a call-center environment - Knowledge and experience in using a dialer system of various makes and models in domestic business - Know how on all Telecom resources like PRI, SIP Trunk, MPLS and VoIP. - Basic statistics knowledge and ability to comprehend and analyze dialer-output data. - Working knowledge of ACD, IVR, Logger, Various call reporting SWs. - Knowledge of auto-dialer operation/concepts - Understanding of database-design principles, data structures and optimizations - Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems - Strong time management and the capability to execute multiple tasks and priorities in a dynamic environment. - Excellent oral and written communication skills **Job Types**: Full-time, Regular / Permanent **Salary**: ₹368,776.22 - ₹430,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Overtime pay - Performance bonus - Quarterly bonus Ability to commute/relocate: - Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - System administrator BPO: 3 years (preferred) **Speak with the employer** +91 9654546181